*Hi Associates,* *PLEASE SHARE ME PROFILES ;;;;;;;;;;; jyoti.ve...@tresourceinc.com <jyoti.ve...@tresourceinc.com>*
*Position: SFDC Developer (Call center exp)* *Location- Carlsbad CA* *Duration: 12 Months* *Candidates should have an understanding of Call Centers, Contact Centers or Delivery Centers. Candidates should have an understanding of key operational metrics and performance indicators used to manage a Customer Support environment. Candidates should possess knowledge of the relationship between a Customer Support environment and other Business units such as Sales, or Back-Office. Candidates having knowledge of one or more key technology enablers used within a Customer Support environment such as Computer Telephony Integration, Portal self-service or Knowledge will be preferred. Hands on experience of Salesforce development tools such as Apex and Visualforce is required* *Basic Qualifications*: · Bachelor Degree · Minimum of 5 years of Service Cloud Implementation/ Development experience · Minimum of 5 years of requirements gathering experience including process mapping and gap analysis *Preferred Skill Requirements*: · Call center experience · Software system implementation with customer support experience · Solution development experience on Force.com or Communities · Technical Architect experience on implementation projects · Additional Salesforce.com Certifications · Background with architecture concepts (integration styles, architecture styles, patterns) · Understanding of key SFDC architectural concepts (e.g. API and governor limits) and how they influence design · Agile and Iterative experience *Thanks & Regards,* *Jyoti Verma* *jyoti.ve...@tresourceinc.com <jyoti.ve...@tresourceinc.com>* *Technology Resource Group Inc. 3736 Hillsdale Court Santa Clara, CA 95051* *Office* *:* *408-709-1760 Ex**t:750* *Fax:* *408-884-2409* *www.tresourceinc.com <http://www.tresourceinc.com/>* *Gtalk :-jyoti.usrecruiter* *Yahoo:- jyoti.usrecruiter* -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at http://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/d/optout.
