Hi Hope you are doing well
I am Smith, working as a recruiter with Infotree Service Inc. I am currently working on “*Technical Support Analyst*” position with our reputed client. I will appreciate your response at the earliest, as the managers tend to move fast! *NOTE :* *SEND RESUMES WITH THESE DETAILS , Profiles with all mandatory details would be processed with TOP Priority* *Name (First & Last)* *Contact No.* *Email ID * *Current Location* *Willing to Relocate if need* *Work Visa Status*, *Expiry Date* *Availability * How soon can you join?* *Reason for change* *Are you fine with drug and background check?* *Skype ID* *Last 4 Digit SSN No.* *DOB(Day, Month)* *Higher Education, Year of Completion * *Job Title* *Technical Support Analyst* *Project Location* *Columbia Heights MN, 55421* *Duration* *12+ months /Contract* *Rate * *: * *$20-25/hr * *Skills* Excellent verbal communications skills • Windows 7 and office 2010 • Outlook • Mobile handheld Devices: iPhone, iPhone, BlackBerry, Android, etc. BACHELOR DEGREE REQUIRED. Start ASAP pending cleared screens. MUST HAVE A DEGREE AND 2-3 SOLID YEARS OF EXPERIENCE. *DESCRIPTION:* · Resolve client tech issues, Determine effective resolution of issues by troubleshooting & analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth eval; · Provide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and Mobile Handheld Devices) & software (internally developed apps, productivity, computer OS systems, internet apps, and various drivers); · Interact with internal & external escalation resources to resolve complex tech issues; · Recommend current supported software apps & hardware appropriate to best meet requirements; · Acquire and maintain knowledge on newly purchased & existing supported desktop software, hardware,& systems; Assist with testing of new or upgraded PC software & hardware releases as requested. *Required:* 1-3 years exp in a Support Center or Call Center environment; 2-4 years exp in an IT Support env.; Cert preferred in A+ Cert and/or any MS Certified Professional from the MCSE track *SKILLS:* Customer service, communication, problem-solving, analytical, troubleshooting, team work and good prioritization skills; Work logically under pressure, can work in a changing environment & deal successfully with stressful situations; *TECHNICAL REQUIREMENTS:* Experience with Windows 7, Outlook 2010, remote management tools, Remote Access support (i.e. VPN and Wireless), active directory administration, Microsoft office productivity tools (2010), web-based applications, TCP/IP, Good sight, hearing, and speech; Ability to use a keyboard and mouse; Lifting moderate weights, less than 50 lbs. *Note: * *Multiple Shifts- All will be starting at 8am-4:45pm M-F and then they will be moved to a perm shift. Either shifts are 8hr and 45 minutes shifts with a 45 minute lunch in the middle. Our shifts we look for vary anywhere from 7am-3:45pm up to 2:15pm-11pm. Please include shifts interested but I’m looking to hire at least 6 of these for 2nd shifts once fully trained in. Thanks & Regards Smith, Sr. Technical Recruiter Infotree Service Inc. 1176 S. Main St | Plymouth, MI 48170 Ph: 734-446-7070 sm...@infotreeservice.com -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at http://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/d/optout.
