*Kindly reply:: s...@globalforce-us.com <s...@globalforce-us.com>*
*Position: Remedy Systems Administrator* *Location: Woodlawn, MD* *Duration: Long term contract * *Job Id:: 22779* *Responsibilities:* • Strong hands-on application support with ITSM Remedy 8.1 (or higher) administration, CMDB, Asset Mgmt., Incident Management, etc. Hands-on experience with Oracle 10g/11g SQL query performance optimization, Pl/SQLL and UNIX. Provide operational support to business unit users of the ITSM Remedy application. • In depth knowledge of Remedy version 8.1 (or above) including the ITSM Application Suite. • Hands on experience both developing and administering the ITSM Suite version 8.1 or above. • Ability to design and create custom applications based on Remedy architecture. • Experience with Remedy 8.1, Data Analytics. • Ability to provide accurate completion times for assigned tasks. • Experience with Business Objects reporting software. • Ability to troubleshoot Remedy workflow • Knowledge of the Incident Management system including configuration and development. • Knowledge of the Change Management system including configuration and development. • Ability to participate as a member of a project team. • In depth knowledge of ITSM Foundation Data and its relationship to the individual ITSM modules. • Experience with configuring, entering, and updating Remedy Foundation data to be used in all ITSM modules. • Ability to support customer issues in a timely manner • Be able to follow standard operational and documented change procedures. • Strong, communication skills and accountability of tasks assigned. • Ability to create cohesive and comprehensive customization documentation in accordance with a provided format. • Strong unit and acceptance testing *Requirements for Remedy Administrator:* • 2-5 years+ experience administering Remedy v8.1+ AR - Action Request Service • Management tool including Help Desk Incident, Change Management (CMDB) • Knowledge of, and experience with, Remedy version 8.0 or 8.1 preferred • Experience with doing Remedymigrations and upgrades preferred • 5+ years of experience with development using BMC Remedy ITSM Suite and supporting modules • Experience with implementing medium scale Remedy ITSM solutions • Experience with Remedy Service Management Tool requirements gathering, system design, and configuration planning • Experience with performance metrics and reporting design and creation • Java • Visual Basic • Microsoft SharePoint current and future release • Microsoft Project Server current and future release • BMC Remedy ITSM modules (e.g., Incident, Change, Problem, Asset, Serena • Requirements Management, Knowledge Management, CMDB) in version 7.x. • MS Visual Studio, 2008, 2010, 2012 and future release • Microsoft.Net • Microsoft Operating Systems (Windows 7, XP,Windows Server 2003,2008,2012 and future workstation and server releases) • SQL Server current and future release • Oracle Data Base version Oracle 11.2.0.4 • Business Intelligence and Reporting Tools 2.5.1 • Crystal Reports Designer 11 • Provides performance feedback to team members and resource managers • Maintains issue log; facilitates resolution of issues • Executes communication plans • Regularly reports status of project • Tracks and manages time against plan; develops testing strategy • Conducts project close-out activities • Prepares and participates in quality review checkpoints Obtains/secures and archives necessary approvals Creates an effective team environment • Builds strong relationships • Solves problems and issues • Communicates effectively at all levels of the organization. *Thanks and Regards...* *Sam R* *Technical Recruiter* *Global Force USA* *Global Force USA” 8323* *Southwest Fwy 59,* *Suite 730, Houston, TX-77074* *Ph: 832-303-5705/ 832-532-7401(Naz)* *Email: s...@globalforce-us.com <s...@globalforce-us.com>* -- You received this message because you are subscribed to the Google Groups "Recruite USA" group. To unsubscribe from this group and stop receiving emails from it, send an email to recruite-usa+unsubscr...@googlegroups.com. To post to this group, send email to recruite-...@googlegroups.com. Visit this group at https://groups.google.com/group/recruite-usa. For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at https://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/d/optout.
