Hello,

Hope you are doing great. Kindly take a look.



*L2 Support Analyst - Team Member*

*Function/Position: MAC Support *

*Weehawken, NJ*



*MAIN OBJECTIVES & PURPOSE :*

The GPS (Global production Services) Security IT Level 2 team provides
Level 2 support for Authentication, Identity and Access Management
services. The main purpose of these services is to ensure that the
applications' users are authenticated (logged in), and in some cases
additionally enforce an access control policy to ensure that only
authorized users are granted access. This team supports systems that manage
request, approval and provisioning workflows of identity and access
management as well as maintaining the Authentication and IAM systems
overall health.



*Security IT responsibilities:*



·         Level 2 support on all Authentication & IAM systems

·         Troubleshooting and remediation of issues on SiteMinder

·         Performing maintenance activities to all supported applications

·         Perform checks & access reviews with help of SQL query/tool

·         Ensure incidents/requests are resolved within agreed SLA times

·         Preparation and involvement in BCM (Business Continuity
Management) activities

·         Application deployment

·         Identifying and implementing process improvement initiatives
across the team

·         Ensuring Audit/Risk items are flagged and remediated





*Required Technical Knowledge & Working Experience:*



·         Working knowledge of Java / J2EE / Struts 2.0 / jQuery / AJAX /
ExtJS / Spring / Compass / Restlet services / JSON

·         Active Directory setup / admin

·         LDAP setup / admin

·         Basic Understanding of Critical Path Meta Connector product

·         Database (Oracle / Sybase) usage / admin

·         AIX Server platforms usage / admin

·         Web & Application Server (Apache /  Tomcat / Websphere) setup /
admin

·         Mainframe DB2 MainView tools & utilities (e.g. TSO, SQL, COBOL,
JCL) usage

·         ITIL processes (Incident Management / Request fulfilment /
Problem Management)

·         IT Service Management tools (ServiceNow)

·         Putty and similar tools

·         Bash / Ksh / Perl / Python scripting



*Essential soft skills:*



·         Strong written & verbal communication skills, applicable to
technical and non-technical audiences

·         Strong stakeholder management skills

·         Ability to learn quickly, adapt quickly to new tools /
technologies / processes

·         Flexibility regarding working hours including offhours / weekends

·         Experience working in a team-oriented, collaborative environment.



*Qualification & Experience*



·         Bachelor degree in computer science or equivalent

·         2+ years' experience within an IT Security / Identity Management
role

·         Experience within Banking or Finance-related IT support

Certification to ITIL Foundation level


-- 

Regards,

Shivam Dixit

Talent Acquisition Executive

EROS Technologies Inc.

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