*Hi * *Hope you are doing good.*
*We have an immediate position for our direct client. So let me know your comfort.* POSITION DESCRIPTION Job Title:End User Support Analyst Location : Petaluma CA Duration : 6+ months Telephone + Skype POSITION SUMMARY As an Assoc End User Support Analyst, you will be responsible for configuration, installation, troubleshooting, analysis and maintenance of all systems and software applications. Includes desktops, laptops, mobile devices, printers, servers, virtual machines, network systems, security systems and all other associated systems. MAJOR ACTIVITIES AND RESPONSIBLITIES * Deployment, support, troubleshooting and analysis of all hardware and software applications within our scope. * Develop special knowledge on automation and standardization. Identify, escalate and drive resolution to standardization issues. * Project team member for IT initiatives as required in conjunction with the business units and corporate. * Recommends and drives process enhancements; identifies common issues in systems and processes. * Training of new End User Analysts; insures procedures are adhered to; acts as a knowledge resource to the level 1 and 2 associates. * Creates, updates and maintains all documentation for processes and procedures including Service Level Agreements. * Participates in evaluating, testing and documenting new software and hardware changes and upgrades. * Assists with business unit/location specific Business Continuity Plans. QUALIFICATIONS Education: * Bachelor's Degree preferred, or equivalent experience. * Microsoft certifications MCSE or MCP preferred Experience: * Assoc: 1-3 years’ work experience, preferably in a related industry or project environment * End User: 3-5 years work experience * Sr.: 5-8 years work experience Skills: * Proficient with Windows 7, 8 and 10 troubleshooting * Troubleshooting of hardware including desktops, laptops, printers and mobile devices * Perform software installs, configuration, and troubleshooting of applications * Troubleshoot networking issues on PCs * Troubleshoot operating systems issues * Create and maintain Active Directory objects * Mac OSx experience a plus * Cisco Unified Communication experience a plus *Regards Ahmed Exatech Inc 4758 Forest Ridge Dr Mason OH 45040 Phone: 5134335603 Email: yahe...@exatechinc.com Web: www.exatechinc.com <http://www.exatechinc.com>* -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at https://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/d/optout.
