Voice User Interface Designer Location: TX
Duration: 6months Rate: $40/hr CTC ( MAX ) Locals are Highly Preferred Candidate must be proficient in Aspect Unified IP/Ensemble Pro, with solid expertise in Designing outbound solutions for collections and telemarketing lines of business. Technical Requirements: Required: . Bachelor's degree in related field or Bachelor's degree in Linguistics, or related degree . . At least 5 years experience in VUI, GUI, and IVR interface design . At least 5 years experience in the design, specification, analysis, and evaluation of complex speech-enabled systems . Experience designing both directed dialog and natural language speech applications . Experience in all phases of the user-centered design process . Experience working with Fortune 500 companies . Experience working with all levels of the clients management team . Experience in usability testing, prompt design, and persona design. Preferred: . Master's Degree . PhD in cognitive Psychology Tasks / Deliverables: The following itemized tasks / deliverables are to be provided by Supplier in the performance of Services described under this SOW. Task #1: Call Flow/Dialogue Structure Using generally accepted methodologies, translate business requirements into a dialogue flow that depicts how a target audience uses the Voice Response System to meet its objectives. Task#2: Voice User Interface Design Translate information architecture and business requirements into voice interaction designs. Task #3: Voice Prompts and Call Flow Apply voice design principles in defining the voice prompts that will be used in call flows for the Voice Response System. Task #4: Grammar Tuning Improve recognition accuracy by modifying grammar based an analysis of its performance. Amend the grammar with commonly spoken phrases, removing highly confusable words, and adding additional ways that callers may pronounce a word. Task #5: Other Voice Interaction Design Services Includes preparatory and other activities such as the following: . Development of Standards and Guidelines; . VUI process mapping and deliverables; Development of Business Cases and Cost Benefit Analysis Task#6: Knowledge Transfer Supplier will ensure the team is trained in the processes, procedures for world-class voice interaction design, grammar tuning, voice prompts and call flow, call-flow / dialogue structure and VUI Design. Nasir Mohamed Account Manager Limrah Systems, Inc. I T Solutions & Services 17W695 Butterfield Rd. Suite F Oakbrook Terrace, IL 60181-4362 Direct : 630-705-6402 Toll-Free :800-849-6099 Ext 6402 Fax : 800-840-0207 Email : <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] Web : <http://www.limrah.com/> www.Limrah.com MSN ID : [EMAIL PROTECTED] Yahoo IM: [EMAIL PROTECTED] Note: - We respect your online privacy. If you have received this mail in error or are not interested in receiving emails from us, please accept our apology and reply at <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] with "REMOVE" in the subject line and your email address in the body. Include complete address and/or domain/ aliases to be removed. We sincerely regret any inconvenience. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "USITSOFT" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/usitsoft?hl=en -~----------~----~----~----~------~----~------~--~---
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