*Network Engineer Boston, MA*
6 months
Rate is $45 per hour
Additional Information: On call will be approx one week per month. We have
late night coverage in Hong Kong; so on call volume should be minimal.
Minimum Requirements:
*Required: *
*WAN, LAN, and VoIP, structured cabling*
*OSPF, BGP routing*
*Cisco router and switch troubleshooting*
*Cisco ASA devices*
*Cisco Wireless, including Aironet access point and Wireless LAN controllers
*
*Desired *
F5 3DNS/GTM appliance
Infoblox Network Service appliances
Juniper Netscreen products (Firewall and SSL VPN)
CSS experience is a plus, but not required.
Applicant must meet ALL of these requirements. Description:
*Providing Tier 2 and Tier 3 network support for a complex enterprise WAN
and LAN network*.
Must have advanced experience with Cisco Routers and Switches.
Must have experience with VoIP, Avaya preferred.
Serve as primary client interface, responding to customer requests and
proactively notifying customers of problems and the impact on the customer's
business
Act on customer's behalf in handling problems and making decisions, i.e.,
understanding critical items and priorities.
Monitor the ticket queue for incoming tickets.
Update tickets in accordance to Service Level Agreement requirements and, if
necessary, escalate based on severity levels.
Troubleshoot and identify sources of problems.
Resolve configuration problems concerned with the service line being
supported (server, LAN/WAN, voice, etc.)
Manage circuit providers for break/fixes (including collaborative
troubleshooting and problem resolution)
Responsible for understanding and reviewing action plans for planned and
unplanned changes to client's network/infrastructure.
Experience with copper and fiber structured cabling and resolving
connectivity
issues. Familiarity with troubleshooting tools (Fluke, etc).
Must be willing to carry pager or SMS device and participate in On-call
rotation.
Thanks & Regards,
Mohan Rao,
[EMAIL PROTECTED]
847-483-8844.
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