Dear Recruiters,
Please send me suitable resume ASAP (Call Center experience must) Business Systems Analyst- Call Center Duration: 6 months contract City: San Francisco, CA Internal Job Description: Responsibilities: Identify opportunities for process optimization, process redesign, or development of new process/policies. Partner with business representatives at all levels to assess, initiate, refine and drive appropriate technology solutions. Guide the selection of solutions including influencing the selection of new technologies and the proposed technology changes. Exercise independent judgment in developing methods, techniques and evaluation criteria for obtaining results. Ensure applicable global business requirements are defined. Identify and lead resolution of process problems. Work closely with project managers, development teams, quality assurance, and other teams to define the comprehensive project plan. Working with project team members to collaboratively develop end-to-end process flows and test cases Hands-on functional testing and validation of business requirements and system functionality Required Skills/Experience: Bachelors Degree, with 7+ yrs related information systems experience Strong background in business process analysis, requirements, and design, as well as data modeling and detailed functional design Knowledge of business applications, with a focus on call center systems. 5+ years of global call center implementations for medium-to-large sized companies is a must. Knowledge of integrated, global call center technologies to support IVR, CRM, skills-based routing, and support agent processes. Any CRM application integration to call center solution experience is a plus. Experience with IVR and call center implementations is desired Experience with complex call routing workflow design, documenting and testing (or equivalent) is desired Experience with business process flow and cause-effect diagramming and analysis is a plus Has demonstrated knowledge of analyzing process flows and working with teams to identify and analyze process improvement opportunities. Expert understanding of data analysis, including root cause analysis, and other process modeling and systems design tools Solid project management skills Ability to learn quickly in a dynamic environment Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences. Excellent team player able to work with virtual and global cross functional teams. Excellent influencing and negotiation skills Ability to juggle multiple projects and tasks Ability to work with deadlines and in a fast paced environment Desired Skills: Excellent, creative problem-solving skills Experience with Use Case modeling, User Stories, and Agile/SCRUM techniques Knowledge of web applications, databases (preferably Oracle), SQL, and Java is a big plus Experience taking a consultative approach with clients or internal customers If you are interested please replay me with following details Latest word resume : Rate Information all inclusive : Availability for in-person interview : Availability to join : Social Status (Citizen, Green Card or H1) : If you have any questions feel free to call me @ 248-844-1200 ext 280 Thanks & Regards Sandeep Reddy CompuSystems Inc Rochester Hills, MI [EMAIL PROTECTED] 248 844 1200 x 280 www.csius.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "USITSOFT" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/usitsoft?hl=en -~----------~----~----~----~------~----~------~--~---
