*Sr. Remedy Developer* *Houston**, TX***
*6 Months (Start Date: 9/8/08)* *Experience: * 10 years overall 2- 5 years in Remedy implementation and support *Job Description:* - A deep knowledge of workflow and processes that are automated within the tool; create/develop/configure BMC Remedy Components (i.e. Workflow, Forms, Escalations, etc.). - Utilize Remedy Action Request System. - Utilize Remedy System Administrator tool. - Configure BMC Remedy ITSM v7 out-of-box solution (Help Desk, Service Desk, Incident Management, Request Management, Problem Management, Change Management, Asset Management) and be able to define/extend existing functionality to support requirements. - Provide Remedy functional and technical leadership within a small team. - Work with Remedy vendor and internal staff to configure the system and afterwards to identify and resolve operational incidents. - Provide backup for other support teams for more complex tasks including: LDAP configuration, updates to CMDB data load processes, basic troubleshooting of existing integrations. - Generate detailed functional system documentation. - Report vendor pertinent issues, evaluate alternatives and implement bug fixes, patches, upgrades and application feature releases. - Report and track bug fixes and identify opportunities and impacts of vendor releases and product roadmaps. *Required Skills:*** - Familiarity with *ITIL framework and concepts.*** - Previous experience in *ITSM v7 implementation and CMDB 2.x release*** - Demonstrated understanding of *BMC Remedy Components (i.e. Workflow, Forms, Escalations, etc.) *** - Experience *Integrating Remedy with other systems* - Experience using the *Remedy Administrator tool. *** - Experience in and aptitude for troubleshooting, performance tuning, problem solving. - Experience in developing technical and functional design specifications. - Understanding of business process developments and how they are conveyed into applications. - *Windows/NT Administration. *** - *Database Administration. *** - *Performance Engineering/Tuning* experience. - *Middleware* experience. - *Java/XML* or other development languages. - Strong oral and written communications skills. - Ability and willingness to share knowledge with others and provide technical leadership as appropriate. - Team worker with good interpersonal skills. - Customer Service orientation. * * * * *Thanks & Regards,* *REKHA* *PCS Technology USA Inc* *Phone: **646-688-2396 **(Direct)* *Email: [EMAIL PROTECTED] <[EMAIL PROTECTED]>** *www.pcstech.com* <http://www.pcstech.com/>** * * *The desire to do something is the proof of our potential to do it.* * * *Disclaimer:* *The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from PCS Technology Limited is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.*** --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "USITSOFT" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/usitsoft?hl=en -~----------~----~----~----~------~----~------~--~---
