Hello partner,
Please respond to [EMAIL PROTECTED] or [EMAIL PROTECTED] *Position : DELIVERY MANAGER* *Location: Rochester Hills, MI* *Length of Project: thru 12.31.2008* *Rate: $55/hr * *Position Summary: DELIVERY MANAGER* *note: The client is an* *AUTOMOBILE MANUFACTURER * *This position is responsible for managing the* *production control relationship with the customer*. Major activities include: acting as single point of contact for ITO Leader, Service Manager and under specific circumstances also interact with the customer in regard to delivered services as stated in agreed SLA, quality of that service and service improvement plans via new or improved processes as required ensuring customer satisfaction. In conjunction with the Service Manager responsible for achievement of the SLA metrics, service KPI's and customer satisfaction. Work in conjunction with Transition and Service Managers to define /maintain standard customer dashboard for service reporting. Works closely with assigned customer technical team in determining how current and new technology implementation and integration can enhance system performance at the right time and at the right cost for the customer. Deliver Manager is required to understand how to leverage these technologies for competitive advantage. Responsible to coordinate the services provided by the Delivery Units via internal Operational Level Agreements (OLA) to achieve the Service Level Agreements (SLAs). Supports and adheres to management of contractual agreements in compliance with company policies. Responsibilities: • Ensure Contract Compliance through establishment of OLAs with Delivery Units required in Service Delivery Management • Drive and Support the Improvement & Implementation Quality Processes within the Delivery Units • Coordinates Service Line Delivery Activities through processes. Responsible for the coordination of the Problem Management Process for the accounts under his/her responsibility. • Responsible to report on regular basis the status of the operations and measures implemented to improve or stabilize customer's operations • Ensure achievement of the Infrastructure SLA metrics, service KPI's and ITO related services customer satisfaction • Coordination of the Delivery Units for KPI Reporting Generation and Analysis • Serves as SPOC for SeM into the Delivery Units • Interfaces w/Customer Technical Resources to address any technical questions or concerns • Monitor Delivery Cost & Quality • Consult T-Systems Account Management and Service Management to develop strategic and tactical plans for the account - addressing both service delivery and account growth. • Consult in selection of key TSNA staffing to support the account. • Liaison between operations teams (ITO & SI) and assigned customer, having key responsibility for ensuring active, regular communication between staff members and for smooth integration of technology into the enterprise IT infrastructure including external vendors • Perform in a team environment, communicating activities via written and oral reports, as well as formal presentations • Responsible to create awareness into the Delivery Units about customer's business needs by translating them into technical requirements Skills and Knowledge: • Ability to direct and coordinate efforts and actions across different functional service lines within the service unit to provide services as contracted by customer • Exceptional verbal and written communications skills; expertise in setting and managing customer expectations • Strong teamwork and interpersonal skills at all management levels • Understanding of how to leverage T-Systems capabilities to increase business at said customer locations • Solid foundations in all or some of the following technologies, Web, client/server, databases, network, telecommunication, storage, high availability and disaster recovery, job scheduling, mainframe operations, asset management, lease management, software distribution and help desk services • Demonstrated understanding of operations best practices, including performance measurement, capacity planning, and all aspects of operational processes -- Please send the updated resume of the consultant along with the rate, location and contact information. Please make sure the Consultant's skills match the requirement. After reviewing the resume I will contact you if I need more information. Thanks & Regards , Anand Bandarupally Magnus International Group, 226 Green Valley Road, Exton, PA - 19341 Direct: 610 616 4254 :Fax : 610 450 4658 [EMAIL PROTECTED] : www.magnusinfo.com : www.magnus-inc.com The information contained in this e-mail transmission is confidential and may be privileged. It is intended only for the addressee(s) stated above. If you are not an addressee, any use, dissemination, distribution, publication, or copying of the information contained in this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately notify us by replying to this email with the word "REMOVE" in the subject line. We apologize for inconvenience, if any caused. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "USITSOFT" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/usitsoft?hl=en -~----------~----~----~----~------~----~------~--~---
