Sometimes I also get frustrated and it is very easy to turn this frustration into nationalistic debate/anger/etc. It is however harder to stay professional, nice, elegant, or whatever you want to call it, and focus on the cause because if we become a bunch of rebels than the association will loose credibility.
I also found that a bit of irony and humor from time to time doesn't hurt and it takes some steam off. One does have to watch the language though. A -- _______________________________________________ Sign-up for your own FREE Personalized E-mail at Mail.com http://www.mail.com/?sr=signup Have you downloaded the latest calling software from Net2Phone? Click here to get it now! http://www.net2phone.com/cgi-bin/link.cgi?157