I fought tooth and nail with my family to try Linux. Eventually, I just pretended like I didn't know anything about Windows--and after a year or so they gave up asking tech support questions to me.
When my little sister had a really big problem, I told her (honestly) that I couldn't fix it. It was a situation similar to yours, only there wasn't a previous Linux install on her machine. I told her the only option I had was to either re-install from a windows 7 DVD (which we didn't have a copy of) or put Linux on it. She begrudgingly accepted the Linux option. I spent about 10 minutes showing her where everything important was, and she's had no problems with it since. Apparently, having Linux on her computer has even scored her a date or two. . . So, just tell them you can't fix it--when you really mean, "I can't fix this in the amount of time I'm willing to spend on it." See how they respond. When given the options "no computer" or "slightly different layout," most people make the right choice. -- Todd Millecam
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