On Monday 30 July 2007 at 7:03 am, Dmitry A. Kuminov penned
about "Re: [vbox-users] How Do You Merge Snapshots?"

> David Balazic wrote:
> 
> > Really? OK, here are the proposals:
> 
> Thank you for these brilliant ideas. You won the prize: from now on,
> all mail from you will go directly to Trash.

Hi Dmitry,

I don't believe your initial sarcastic tone helped and now we're here:
you saying David's e-mail will go to /dev/null.

If we can step back a little, perhaps we can get some perspective and
'reset the clock.'

The way I see it is Innotek is leveraging the Open Source model to
minimally get QA'ing and Usability feedback from the user base.  This
saves Innotek cost in the software lifecycle.  The user base wins
because of the robustness of the product.  Of course, the product
isn't perfect but that's someone a given:  we'll _all_ work together
to make it better.

As with any set of users, you'll have a wide spectrum of users from
relatively new users to power users and developers.

As a developer at Innotek, I believe you need to remove the 'emotion'
of a post and look for the 'gem'   In the above case, the snapshotting
interface is 'rough'  It needs to be improved.  Early on, I found it
'klunky' as well however it's more to do with the naming rather than
the engineering.  I believe a first cut would be to change the UI to
make it 'smoother' - anyway, I'm digressing.

If you're asking for constructive feedback, then ask for elaboration.
There's no way to 'know' exactly what you're seeking unless you
elaborate.  To /dev/null David is very severe and alienates the user
base.

> --
> keep cool,

Sage advice for everyone to follow.

Cheers,
-- 
Pablo


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