Dear Partners,
Immediate need:
Location: LA, CA
Duration: 6 months
"Must Have" skills: Ust top three critical skills that CW must have
1. Lotus Notes/Domino Applicaton deployment and adminsitration
2. Customer Service Skills
3. Well developed troubleshooting and problem resolution skills
Job Requirements: A combination of education, training, and experience to gain
Knowledge and skills generally equivalent to those
typically possessed by a college graduate. Typically possesses lwp to five
years
of Lotus Notes Domino application migration and
administration. Demonstrated experience supportfng a multiple platforms
Primarily
Windows XP and Unix, preferably AIX.
Demonstrated knowledge of Lotus Notes 6.5 or higher. Demonstrated knowledge of
isolating, analyzing, and developing 'Nork arounds
or resoltions to Lotus Notes and Domino applicaition problems. Knowledge of
networking,
printing, and password issues. Basic
knowledge of Ethernet, Tivoli Remote Control, and TCP/IP, Must have strong oral
and written communication skills, and be customer
focused to listen and understand, then appropriately respond to customers'
business
needs. Must demonstrate the ability to interface
effectively and collaborate with clients, peers, and management to develop
solutions
and ensure stakeholder buy-in. Must have
demonstrated ability to communicate clearly and concisely in written
communications,
including Email, chat and Problem Resolution
documentations. Demonstrated ability to accurately analyze information and make
sound decisions. Must demonstrate the ability to
take initiative and accept accountability for achieving results. Demonstrated
experience in working well under pressure and keeping u'p
with rapidly changing technology; business environment, and
departmental/corporate
goals and projects. Flexibility in working various
shifts (6am to 6pm coverage) and occasional work outside of ~ormal shifts is
required. A demonstrated curiosity for identifying
technical solutlcns and demonstrated patience when multiple attempts are
required.
Typical Responsibilities: Migrating in-developed Lotus NtesfDomino applicatoins
from development, through tast and into production.
The'specialist Is responsible for prompt, professional, and courteous
interaction
with developers and clients, Typical responsibilities will
Include: customer service phone work; using Peregrine trouble tracking software
(Service Center); using Tivoli's Remote Control agent,
using knowledge base (Get Answers); confirming an accurate and complete
description
of the client's problem; analyzing the client's
problem using the standard troubleshooting techniques along with IT'ssolutions
knowledge base, and IBM Lotus documentation:
meeting daily, monthly and yearly goals and service levels regarding call
statistics
and' trouble tickets;.fixing client problems, testing the
solution. and Obtaining client confirmation of the fix; updating trouble
tickets
to demonstrate completeness and accuracy that Includes a
description of their attempts to resolve the client's problem when a resolution
Is not possible over the phone: and performing other
duUes ar.d responsibilities as assigned.
Please send relevant resume with rate and contact details in same email.
Thanks,
Sonali
ZealTech Inc.
Phone:510.870.5025 * Cell: 510.449.5280 * Fax : 510.372.0571
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