RE: [Veritas-bu] Need help with Windoze clients

[Jorgensen, Bill]

Eric:

 

Thank you for the reply...

 

Have you tried performing an nslookup on these clients from your master
& media servers ?  also a tracert ?

 

I have run numerous lookups on the clients with success from the clients -> master server and master server -> clients. I have not done a tracert. Is that a command unique to Windows 2003? I have run traceroutes (Sun Solaris 9 server) from the master to the clients with success.

If things seem to work might try using the IP number as the client name for test purposes and the bpclntcmd command=20

 

I have not had the Windows admins run the bpclntcmd command. Would that be in C:\Program Files\Netbackup\bin? I will make sure that is done. I am not familiar with bpclntcmd command=20. I run bpclntcmd all the time on UNIX clients. Could you explain that for me? I have put the clients' IP addresses within the master's /etc/inet/hosts file so that I did not have to depend on DNS.

For connection test?

 

I think I have covered this with the admins extensively, but if you have any tricks I am all ears.

 

Thanks for your time!

 

Bill

 

----------------------------------

   Bill Jorgensen

   CSG Systems, Inc.

   (w) 303.200.3282

   (p) 303.947.9733

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From: Dean [mailto:[EMAIL PROTECTED]
Sent: Wednesday, December 07, 2005 5:58 PM
To: Jorgensen, Bill
Cc: veritas-bu@mailman.eng.auburn.edu
Subject: Re: [Veritas-bu] Need help with Windoze clients

Bill,

 

Yes, these log directories work the same on Windows. Just create a directory C:\Progam Files\Veritas\NetBackup\logs\bpbkar\

There's even a batch file (mklogdir.bat I think) in the ...\logs\ directory that will create ALL of the log subdirectories.

 

And bpclntcmd works the same on Windows as it does on Unix.
 

Regards,

Dean
 

On 12/7/05, Jorgensen, Bill <[EMAIL PROTECTED]> wrote:

Sorry for all the chatter on the line...

 

On UNIX clients I can make the bpbkar directory within the /usr/openv/netbackup/logs directory. Is that something that can be done on a Win2003 server?

 

Thanks!

 

Bill

 

----------------------------------

   Bill Jorgensen

   CSG Systems, Inc.

   (w) 303.200.3282

   (p) 303.947.9733

----------------------------------

 

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From: [EMAIL PROTECTED] [mailto: [EMAIL PROTECTED]] On Behalf Of Jorgensen, Bill
Sent: Wednesday, December 07, 2005 11:33 AM
To: veritas-bu@mailman.eng.auburn.edu
Subject: [Veritas-bu] Need help with Windoze clients

 

Hey Guys:

 

I need help again (not a surprise). I have some Windows clients (W2003 server) that keep giving me 54's or 59's for error codes. I do not have any admin rights to the servers. Would you know what I can tell the admins in an effort to get things resolved? I am running NBU 5.1 on Solaris 9.

 

This is what bperror -S gives me:

root[:/]# bperror -S 54
timed out connecting to client
The server could not complete the connection to the client. The accept system or winsock call timed out after 60 seconds.
root[:/]# bperror -S 59
access to the client was not allowed
The master or media server is trying to access the client, but the server is not recognized by the client as a valid server.

 

I have tried putting the IPs of the clients within the master server's /etc/inet/hosts file thinking that maybe that would help (long shot). It looks like there may be a DNS issue on their end, but I would like to hear it from people in the trenches.

 

Thanks in advance! I appreciate any feedback,

 

Bill