I have to say my experience echos that of Ed Wilts. The initial call is 99% of the time "send us the support script output,and the yyy logs and zzz logs".They have no idea about your environment, and you get no help at allfrom the first couple levels of support unless your problem is trivial,and after the number of years I've been at this, I tend to try andfigure things out a little beyond the point of trivial, so it's usuallyquite a little song and dance to get to backline. However, for the last 2 years I've been dealing with a reseller/VARcalled Kanatek here in Ottawa, and their front line guys are phenomenal,and if the problem is a real problem that they can't resolve, which israre, unless it's obviously a SW deficiency like a lot of the 6.0 stuffwould be nowadays.... I don't have to do the two-step to get itescalated. Once your issue gets escalated, it's pretty much the same asit's always been.... Paul
-- > -----Original Message-----> From: [EMAIL PROTECTED] > [mailto:[EMAIL > PROTECTED] On Behalf > Of MCare Backup> Sent: October 14, 2006 4:56 AM> To: > veritas-bu@mailman.eng.auburn.edu> Subject: Re: [Veritas-bu] symantec and > VERITAS merger good or bad?> > > Hear, hear. The support went right into the > toilet following > the merger, > and NetBackup 6.0 is questionable at best > (although Symantec > may not have > had anything to do with that). But let > me put it this way -- > prior to the > merger, I would have recommended NBU > as a backup platform. > Now, I'd only > recommend it if I had no other > choice.> > To top off their unacceptable support, I just got an offer to > > take a one-day > class on NBU for only $3500.00. They can't even support > > their own product, > why on earth would I pay them that much money for what > must > be a one-day > seminar on how to open the .pdfs that come with the > software? > > _______________________________________________> Veritas-bu > maillist - Veritas-bu@mailman.eng.auburn.edu> > http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu> > ==================================================================================== La version française suit le texte anglais. ------------------------------------------------------------------------------------ This email may contain privileged and/or confidential information, and the Bank ofCanada does not waive any related rights. Any distribution, use, or copying of thisemail or the information it contains by other than the intended recipient isunauthorized. If you received this email in error please delete it immediately fromyour system and notify the sender promptly by email that you have done so. ------------------------------------------------------------------------------------ Le présent courriel peut contenir de l'information privilégiée ou confidentielle.La Banque du Canada ne renonce pas aux droits qui s'y rapportent. Toute diffusion,utilisation ou copie de ce courriel ou des renseignements qu'il contient par unepersonne autre que le ou les destinataires désignés est interdite. Si vous recevezce courriel par erreur, veuillez le supprimer immédiatement et envoyer sans délai àl'expéditeur un message électronique pour l'aviser que vous avez éliminé de votreordinateur toute copie du courriel reçu. _______________________________________________ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
