It might be a good time to ask for his supervisor. There is no magic preventing tickets from being reopened - he's just trying to palm you off which wouldn't be bad for you since he sounds like a putz but you ought to make sure his boss knows it.
________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Martin, Jonathan Sent: Thursday, September 06, 2007 11:02 AM To: veritas-bu@mailman.eng.auburn.edu Subject: [Veritas-bu] )([EMAIL PROTECTED])*(&@# Symantec Support /rant on So I'm working a Netbackup / Oracle support issue whereby we're having trouble restoring an Oracle database from a full backup (RMAN keeps asking for incremental tapes we don't have.) The Support guy suggests we backup the control file, database and archive logs in a different order to solve the problem. My DBA Runs this by Oracle and they agree so we make the configuration change, run the backup, and then that restore hangs after restoring the control files. The Symantec tech tells me now I've got a new issue and that I need to open a new ticket because he's closed the original one! I can't believe I pay for this as "support!" _(*&[EMAIL PROTECTED]&%_#@&%)@% <mailto:*&[EMAIL PROTECTED]&%_#@&%)@%> # /rant off -Jonathan
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