I definitely think your sales team should be giving you some sort of response to this. But its not like Symantec isn't listening. We know from posts here (and I actually got a phone call once) that they are making changes where they can to accommodate us. However, this public FTP thing has got to die. I support a number of software titles and no one in the industry posts public FTP or HTTP copies of their softwares unless its a DEMO. Its just too easy now days to download a key from some crack website and plug that into the software you FTPd. To be honest, I'm not surprised Symantec didn't do this earlier. They need to protect their intellectual property from piracy. End of story. But to your points, their website is a pain in the butt compared to FTP and someone here even said the website didn't work for large downloads (that sucks.) There are obvious middle points here and we need to suggest those. 1) Login Accounts using our Symantec.com credentials for FTP 2) A non-webscripted way to get to FTP and HTTP URLs of downloads we want (protected, of course) 3) Only post patches to the FTP public site (what use is stealing a patch?) Its not like Symantec killed public FTP just to piss everyone off. And I don't know that they are going to reverse course. So perhaps we can find some middle ground that meets both their needs and ours? -Jonathan
________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Peacock Dennis - dpeaco Sent: Thursday, May 29, 2008 9:15 AM To: [EMAIL PROTECTED]; Michael Graff Andersen Cc: [EMAIL PROTECTED]; veritas-bu@mailman.eng.auburn.edu Subject: Re: [Veritas-bu] FYI - Symantec made a change to their FTP (nolongerallows list) Unfortunately, Symantec isn't listening to anyone any more. We own and purchase a LOT of Netbackup, Legato, and Backup Express and we pushed all the way through our Netbackup Sales Rep and support rep about the lack of tech support response as well as how poor their website is to navigate to find ANYTHING worth while to include the awful way of "hunting" for a flippin patch for Netbackup. Needless to say...there's been zero response from them in about a year now. Thank You, Dennis Peacock EBCA Acxiom Corporation 501-342-6232 (office) ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, May 28, 2008 9:32 PM To: Michael Graff Andersen Cc: [EMAIL PROTECTED]; veritas-bu@mailman.eng.auburn.edu Subject: Re: [Veritas-bu] FYI - Symantec made a change to their FTP (no longerallows list) This is terrible, I have always used the FTP to get MPs, etc because I need them for multiple platforms and it is much easier to queue everything up in <insert your ftp client here> than using the website and getting each one individually. ALSO, I find the Symantec site EXTREMELY painful to use, the search function is almost unusable, nothing seems organized; this is terrible news. :'-( I have been using Google to find technotes for netbackup using the following url: (searches seer.entsupport.symantec.com for "netbackup" and anything within the past month) http://www.google.com/search?hl=en&q=site%3Aseer.entsupport.symantec.com +netbackup&as_qdr=m Jared M. Seaton Recovery Administrator Mylan Inc. 304-554-5926 304-685-1389 (Cell) "Michael Graff Andersen" <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 05/28/2008 04:36 PM To "Justin Piszcz" <[EMAIL PROTECTED]> cc veritas-bu@mailman.eng.auburn.edu Subject Re: [Veritas-bu] FYI - Symantec made a change to their FTP (no longerallows list) Think we all should complain, especially as the java download dosn't really work for the big files. And they are refering to the ftp site in numerous technotes, makes absolutely no sense to have a pub(lic) area that can't be browsed. my 10 cent Michael 2008/5/28, Justin Piszcz <[EMAIL PROTECTED]>: > > On Wed, 28 May 2008, Curtis Preston wrote: > > > Now THAT'S just ridiculous > > > > > > Curtis Preston | VP Data Protection > > GlassHouse Technologies, Inc. > > > > Agree and I asked if this change would be reversed-- it will not be, one > must use the website for everything now FYI. > > > _______________________________________________ > Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu > http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu > > _______________________________________________ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu ======================================================================== ====== CONFIDENTIALITY NOTICE: This e-mail message and all attachments transmitted with it may contain legally privileged, proprietary and/or confidential information intended solely for the use of the addressee. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution, duplication or other use of this message and/or its attachments is strictly prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message and its attachments. Thank you. ======================================================================== ====== ************************************************************************ * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. ************************************************************************ *
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