Dennis,

Just to confirm.  You are not seeing  the jobs that the name is changing on 
show up in the Aptare Running and Queued Jobs Summary canned report?  If not, 
can I pass on your name to Aptare support to contact as to what is different in 
your environment then mine?

From: Lokrantz, Dennis L. [mailto:[email protected]]
Sent: Wednesday, December 07, 2011 12:31 PM
To: Kelczewski, Mike
Cc: '[email protected]'
Subject: RE: Exchange 2010 DAG Backups And Aptare Storage Console.

Mike,

I am seeing the name change on the job. At the start it's the mailbox server 
and the end of the job it the DAG. And we only have the DAG as the client in 
the policy. We have 4 mailbox servers in the DAG and are backing up the passive 
copies so I'm seeing all 4 mailbox servers showing up with jobs running against 
them and they all show the same behavior you described as to the name changes 
but I'm not seeing the issue in Aptare that you're experiencing at all.
Dennis Lokrantz
Storage Administrator
Telephone & Data Systems Inc.
"The most likely way for the world to be destroyed, most experts agree, is by 
accident. That's where we come in; we're computer professionals. We cause 
accidents." - Nathaniel Borenstein

From: Kelczewski, Mike [mailto:[email protected]]
Sent: Wednesday, December 07, 2011 9:39 AM
To: Lokrantz, Dennis L.
Cc: [email protected]
Subject: RE: Exchange 2010 DAG Backups And Aptare Storage Console.

Dennis,

Can you run a bperror -L -jobid <jobid> for one of the dag copy backups(i.e. 
one of the child jobs not the parent job) and see what it is reporting at the 
start of the backup as client name and what is reporting at the end as client 
name?  Also verify that your policy for Exchange has only the DAG name as a 
client?

From: Lokrantz, Dennis L. [mailto:[email protected]]
Sent: Wednesday, December 07, 2011 9:10 AM
To: Kelczewski, Mike; '[email protected]'
Subject: RE: Exchange 2010 DAG Backups And Aptare Storage Console.

Mike,

We're not seeing that behavior in Aptare it appears to be handling the Exchange 
2010 backups without an issue at all.

Dennis Lokrantz
Storage Administrator
Telephone & Data Systems Inc.
"The most likely way for the world to be destroyed, most experts agree, is by 
accident. That's where we come in; we're computer professionals. We cause 
accidents." - Nathaniel Borenstein

From: Kelczewski, Mike [mailto:[email protected]]
Sent: Wednesday, December 07, 2011 5:51 AM
To: Lokrantz, Dennis L.; '[email protected]'
Subject: RE: Exchange 2010 DAG Backups And Aptare Storage Console.

Dennis,

Same versions here.  Can you check your Queued and running report in Aptare to 
see if your Exchange backups are showing there.  That is my issue, since Aptare 
uses backup id and client name to check to see if a backup completes, it is 
reporting my Exchange backups as either queued or still running.  In my case 
the client name at the start of the stream is reporting the physical Exchange 
server that the DAG is on as the client name, but when the backup id completes 
it is listing the DAG name as the client name.

From: Lokrantz, Dennis L. [mailto:[email protected]]
Sent: Tuesday, December 06, 2011 3:50 PM
To: Kelczewski, Mike; '[email protected]'
Subject: RE: Exchange 2010 DAG Backups And Aptare Storage Console.

We're running Aptare and doing the Exchange 2010 backups and we're not 
experiencing that problem. Aptare is displaying the mailbox server jobs as 
finishing but there is no job data to speak of you have to go to the DAG to 
actually see what the jobs had done. We're running NBU 7.1.2 and Aptare 8.1.2.
Dennis Lokrantz
Storage Administrator
Telephone & Data Systems Inc.
Tel:608.664.8236 Cell:608.333.6682
"The most likely way for the world to be destroyed, most experts agree, is by 
accident. That's where we come in; we're computer professionals. We cause 
accidents." - Nathaniel Borenstein

From: [email protected] 
[mailto:[email protected]] On Behalf Of Kelczewski, Mike
Sent: Tuesday, December 06, 2011 1:17 PM
To: [email protected]
Subject: [Veritas-bu] Exchange 2010 DAG Backups And Aptare Storage Console.


Anybody using Aptare Storage Console and doing Exchange 2010 Backups?  I am 
having an issue where the reports in Aptare are incorrect because the client 
name is changing from the physical Exchange server at the start of each stream 
to the DAG name at the end of the stream.  So Aptare is reporting that those 
jobs are still running or queued.  Been bounced between Aptare support and 
Symantec support on this issue.  Aptare is saying client name should not change 
and Symantec saying that the name changing is how DAG backup work.
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