jump in with a few comments. (For context - I'm with FeedBurner, I
work with publishers who run their feeds through us.)
--- In videoblogging@yahoogroups.com, andrew michael baron wrote:
> No, I am nearly certain your problem is Feedburner. We have 1000s of
> subscribers and I have spent about two weeks closely watching and
> coming to understand how iTunes works.
We're always looking for more input, this has most definitely been a
bit of a moving target the last few weeks. I've been talking with the
podcasting team at Apple since just ahead of launch, and we're working
with their engineers to ensure that our iTunes support is as effective
as possible.
> When iTunes launched, most of the videobloggers were out in the cold
> for one reason: Feedburner.
This seems a bit off the mark; since we republish your source feed,
you're of course always welcome to add anything to your source feed
that you like - we certainly don't strip anything out. A number of our
more eager users in fact went live with iTunes support within hours of
4.9's launch, and then proceeded to fumble around as it became clear
that the spec, the examples and the actual implementation were all a
bit different.
So we spent several days to ensure that we could add one-click iTunes
support, something we released less than a week after 4.9 launched.
Now the more than 10,000 vlog and podcast feeds which run through us
have two options - either bake in the extensions directly by hand (or
some other 3rd party plugin), or select the metadata from the
drop-downs in the "smartcast" service menu at FeedBurner.
> When you depend on a 3rd party, you are at their mercy for your
> feed. I said this a long time ago but now we can see the direct
> effects.
We now have more than 50,000 publishers running nearly 80,000 feeds
through us, and we take their dependence on us very seriously. We
provide a free service for most (some users pay for enhanced stats),
but it's an important and valued service to our users, and we strive
to make the service as reliable and robust as possible... we'd have
loved to throw iTunes support out there on day 1, but the flip-side of
having so many people rely on you is that you have an obligation to
get it right and eliminate as many rough edges as possible, so it's
simple and reliable for the vast majority of the user base.
> Also, Feedburner sucks for not having any control over updating your
> feed.
We've actually had built-in support for XMLRPC pings since day one,
details are here:
http://www.burningdoor.com/feedburner/archives/000478.html
Once you've pinged us, the very next time someone requests your feed,
we'll retrieve the most current version of the feed from your source URL.
> Hey sorry Feedburner guys, I think you are doing great things and
> people obviously need you. But this just sucks and makes the whole
> thing not worth it.
Hopefully I've been able to shed some light on how we operate and
correct a few misconceptions. Couple thoughts if any of you have
specific issues that come up - if you're a FeedBurner user having
issues with your feed, you should send e-mail to
[EMAIL PROTECTED] That goes to our extended support team and
generally gets you a reply within a few minutes. If you want to engage
our user community, you can also post to our Forums -
http://forums.feedburner.com/. We also try to answer those pretty
quickly, you'll often see replies from other users as well.
Finally, my contact info is below. While I'll try to keep an eye on
things on this list and chime in if I can help (no self-promotion, I
promise!), you're more than welcome to ping me directly. I've been a
fan of vlogging since "meeting" Raymond Kristiansen a while back (I
was at Socialtext then, and was working with him on the wiki for his
day job), and am fascinated with where things are heading. It's
exciting to be at a company that's helping the medium evolve... and of
course, if we can make FeedBurner more responsive to the needs of
vloggers, just let me know how.
OK, this was far longer than I'd meant it to be. Thanks for listening,
keep up the great work.
--Rick
----
Rick Klau
VP, Business Development
FeedBurner - http://www.feedburner.com
[EMAIL PROTECTED]
AIM/Y!/Skype: RickKlau
office: 312.756.0022
cell: 630.362.8911
SPONSORED LINKS
| Computer internet access | Individual | Fireant |
| Introduce yourself | Browse |
YAHOO! GROUPS LINKS
- Visit your group "videoblogging" on the web.
- To unsubscribe from this group, send an email to:
[EMAIL PROTECTED]
- Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
