I just put subscribers back on a half-dozen different lists -- all @home
users. This is getting old fast.
I'm also changing the way the list server handles bounces. The way it has
been set, when it is unable to deliver a message due to a full mailbox or
downed server, it temporarily unsubscribes an account for 12 hours, then
tries again. It then sends an email to the subscriber asking you to reset
the bounce counter.
If you don't reset the bounce counter, after 20 bounces the server will
unsubscribe an address permanently. That's at least 10 days worth of
bounces.
On the other hand, if it attempts to deliver a message and the receiving
mail server says "no such recipient" or generates some other type of
fatal error, the list server takes their word for it that there is no
such address and unsubscribes it from the list.
That's a logical way to proceed, but @home is apparently sending fatal
errors back to the list server, which is why it has been unsubscribing so
many @home users. (The odd thing is, none of this seems to be happening
to digest subscribers -- go figure!)
I'm changing the list server so that it will no longer assume that a
fatal error message really means what it says. Instead, a fatal error
will be the equivalent of three regular bounces, so it will take 20
regular bounces, 7 fatal errors, or some combination thereof before the
list server removes subscriptions.
It shouldn't have to be this way, but as long at the @home.com mail
server is sending out fatal errors when the errors aren't fatal, we'll do
what we can to compensate. (For the record, I still recommend @home users
set up at least one alternative email address on a free server and use
that instead of their regular @home mailbox for the lists. In all the
years I've been running lists, nobody matches @home's level of mail
server problems. Nobody.)
Dan the listmom
--
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