Actually my last experience at AT&T was also pretty positive. Again, the
sales person I was talking to knew a lot about VoiceOver and was willing
to spend quite a bit of time with me letting me play around and even
showing me some things I wasn't already aware of.
On 27/06/12 10:09, Chris Judd wrote:
> I had a great experience with verizon when I went to get my IPhone.
> The sales rep knew a lot about voice over, and some of the apps that
> blind people use. She helped me set voice over up, and was very nice,
> and professional.
> Chris
> ----- Original Message ----- From: "Gail the U. S. Male"
> <gailcrowe1...@gmail.com>
> To: <viphone@googlegroups.com>
> Sent: Tuesday, June 26, 2012 10:56 PM
> Subject: Wonderful customer service!
>
>
>> Hello list, I wrote a post to the list on Sunday, asking for help,
>> trying to
>> get a piece of an audio cable out of my iPhone four. This is a
>> followup! I
>> took my Iphone down to the Apple store today, without an appointment.
>> I got
>> to see one of the guys at the Genius bar within half an hour. He took my
>> Phone, went to the back, and tried to get the tip out of the jack. He
>> then
>> brought me the phone, was very apologetic, about his not being able to
>> get
>> the thing out of there! He then told me about a company called I
>> fixit, and
>> found their website, filled out the form, that would have them call, or
>> email me, instead of just writing down the information, which I
>> offered for
>> him, since I thought it would make it easier for him. No, he wanted
>> to make
>> things as easy as possible for me, seeing that I was blind, he was very
>> polite, and was as helpful as he could be, even after I told him my phone
>> was out of warranty, and I didn't have Apple care, since I couldn't
>> afford
>> it, when it came close to the time for my warranty to run out. I then
>> told
>> him I wanted to look at a couple of things. He said he'd hook me up
>> with a
>> sales representative, and for me to just stay where I was, while he took
>> care of it. He then came back, told me I was third in line, and that I
>> should just hang out right there, until the man got to me. I waited,
>> probably 15 minutes more, watching the very large crowd of customers!
>> Then
>> I met Chris. Again, he was very polite, asked lots of questions about
>> what
>> I wanted, and needed in a computer. Now, I told the guy right up front,
>> that I wasn't going to buy anything that day, and probably wouldn't be
>> buying from that store, but buying something on EBay. He was totally fine
>> with that, saying they didn't work on commission anyway, and he wanted to
>> give me all the time, and information I needed, so that When the time
>> to buy
>> came, I had as much good information as I needed. He even told me
>> where the
>> AT&T store was, right in the same mall, in case I decided to try and
>> get a
>> simm card adapter, to put into an old phone I had. He then took me
>> around
>> the store, showed me an IMac, a mac mini, and a macbook air. There was
>> a big
>> crowd around the Macbook pros. He then asked me about buying a
>> refurbished
>> computer, and I told him that probably wasn't an option, but to tell
>> me more
>> about it. He then showed me all the computers, read the special deals on
>> the site, about refurbished machines, demonstrated speakers, sound, and
>> other things I wanted to check. I even looked at a couple of docking
>> stations, to make sure that I could still hear voiceover through the
>> dock,
>> if I ended up buying one. He even showed me a snazzy Bluetooth
>> speaker. We
>> had to take my Otterbox case apart, and he wanted to wipe the phone
>> and case
>> completely clean, before putting it back in it's case. I said Ok. He
>> then
>> took the phone, then came back, and said he wanted to try one last
>> time to
>> get the tip of the plug out of the phone. I said sure. He took the
>> phone,
>> did some working around, came back, all smiles, and said it was indeed my
>> lucky day! He had gotten the stupid piece out of the headphone Jack. I
>> spent quite a bit of time with him, and he was really fantastic! This
>> is a
>> totally different experience than I have ever had before, from any
>> computer
>> store! After all this, they didn't charge me one penny, for the time,
>> and
>> information I received. He then took me out into the mall, called
>> security,
>> to help me find my way back out of it, and told the security guy where
>> the
>> bus stop was, when the Security man didn't know exactly where it was.
>> That's what I call really good customer service! If I hadn't already
>> been
>> interested in a mac, that would have sold me right there! This store has
>> always been very crowded, with people doing all kinds of things! I even
>> eavesdropped on another sales person, helping a lady, who had just
>> gotten a
>> new Ipad, how to get her files off her old one, and her computer onto the
>> new one. Still really great customer service!Apple should really be
>> commended, for the training and customer service they give their sales
>> people! I even asked him several hard technical questions, which he was
>> able to answer, without batting an eye. I've done this same thing in
>> other
>> computer stores, not gotten the correct answers, and was rushed
>> through, and
>> the sales people didn't know half as much about their products as the
>> apple
>> sales person did. Not to mention that I could get my hands on the
>> computers, turn on voiceover and play around. It was the most pleasant
>> shopping experience I've had in a very long time!
>>
>> --
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>>
>
--
Christopher (CJ)
chaltain at Gmail
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