Hi, She can just change the email associated with her original iTunes account. There is no reason to create a new appleID. If she is using iTunes on the computer, she should sign in to her original account and select view account from the store menu. After typing in her password she will have the options to change any information associated with her iTunes account including email address, payment info etc. If she does it from the iPhone itself, go to settings, store and tap the button that says appleID. It will ask for her password and then place her in a slimmed down version of the iTunes account page. Tapping the email address under the edit heading will let you change the email address and password if you so desire. The only issue may be if apple sends a confirmation email to the old email before letting you switch to a new email address. If your friend no longer has access to that email account, it may take a call to apple support, though I am not even sure if this issue would arise as I have never personally changed the email associated with iTunes. I hope this solved the issue for you and if I got anything wrong the list will correct it. I do think this will fix the problem though.
----- Original Message ----- From: Debbi Williamson To: viphone@googlegroups.com Sent: Tuesday, July 24, 2012 8:34 PM Subject: Itune Account Problem I am sending this question on behalf of a friend. Like me, she has an I-Phone 4. When she first got it, the Itunes account was set up with the email address and password she had, at the time. And, she purchased a few apps. Now, she has changed ISP's and has a different email address and password. Shewas able to set aa new Itunes account with that information. However, she cannot get the old email address and password out of the phone. So, she spent some time resetting the phone and the Itunes account; and, since she was trying not to have to purchase all of her apps again, she had backed up the phone and, then, did a "restore" and, of course the old email address and password is back in her phone. Am I correct that she needs to reset the phone again and, this time, she should not try to restore the old apps? Rather, she will likely to have to buy them under the new account? Is there a way not to have to buy the apps again? Is there a way to keep from ending up with the old user name/email address and password in the phone? I spent a long time trying to delete that information from her phone and couldn't do it. Is there anywhere that one can call to get account help from Itunes? If you know of such a number, please let me know? Any other suggestions are most welcome. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.