Hi,
She can just change the email associated with her original iTunes account.
There is no reason to create a new appleID. If she is using iTunes on the
computer, she should sign in to her original account and select view account
from the store menu. After typing in her password she will have the options to
change any information associated with her iTunes account including email
address, payment info etc.
If she does it from the iPhone itself, go to settings, store and tap the button
that says appleID. It will ask for her password and then place her in a slimmed
down version of the iTunes account page. Tapping the email address under the
edit heading will let you change the email address and password if you so
desire.
The only issue may be if apple sends a confirmation email to the old email
before letting you switch to a new email address. If your friend no longer has
access to that email account, it may take a call to apple support, though I am
not even sure if this issue would arise as I have never personally changed the
email associated with iTunes.
I hope this solved the issue for you and if I got anything wrong the list will
correct it. I do think this will fix the problem though.
----- Original Message -----
From: Debbi Williamson
To: viphone@googlegroups.com
Sent: Tuesday, July 24, 2012 8:34 PM
Subject: Itune Account Problem
I am sending this question on behalf of a friend. Like me, she has an
I-Phone 4. When she first got it, the Itunes account was set up with the
email address and password she had, at the time. And, she purchased a few
apps. Now, she has changed ISP's and has a different email address and
password. Shewas able to set aa new Itunes account with that information.
However, she cannot get the old email address and password out of the phone.
So, she spent some time resetting the phone and the Itunes account; and, since
she was trying not to have to purchase all of her apps again, she had backed up
the phone and, then, did a "restore" and, of course the old email address and
password is back in her phone. Am I correct that she needs to reset the phone
again and, this time, she should not try to restore the old apps? Rather, she
will likely to have to buy them under the new account? Is there a way not to
have to buy the apps again? Is there a way to keep from ending up with the old
user name/email address and password in the phone? I spent a long time trying
to delete that information from her phone and couldn't do it. Is there
anywhere that one can call to get account help from Itunes? If you know of
such a number, please let me know? Any other suggestions are most welcome.
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