I highly doubt it’s your carrier. Koodo is on the Telus infrastructure, I was with them for almost 3 years before switching back to Telus recently and never had a problem.
Did you try using a wired headset and did you do several calls with it to see if that makes a difference? Despite what Apple did over the phone, if this is an easily reproduceable problem, just take your phone to an Apple store and ask them to make some calls so they can see for themselves. Regards, Sieghard From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Kerri G Sent: Wednesday, February 18, 2015 5:16 PM To: viphone@googlegroups.com Subject: Re: calls that cut out Hi, Sighard: Just to clarify it happens on the ear piece at home where I get 3 of 5 bars on Koodo mobile. I have disabled L e t removed the case, put the case back on, even considered Rogers wireless, one of the most expensive carriers in Canada. I’v e called Apple who ran a diagnostic on the phone, found nothing wrong with it and suffice it to say, I”m going nuts. that On Feb 18, 2015, at 6:17 AM, Sieghard Weitzel <siegh...@live.ca <mailto:siegh...@live.ca> > wrote: Hi Kerri, Can you clarify where you find exactly the problem happens, I read this thread and find it unclear. You say in a couple messages that you find it happens more on earphones than with the speakerphone. Do you mean actually it happens more if the Apple Earpods (the headset which comes with your iPhone is plugged in) or do you mean it happens more when the phone is held up against your ear and the sound is coming from what would be the earpiece on a regular phone, e.g. the speaker that is built into the phone and which is against your ear? If so, have you tried to use it with an actual headset? It might be better if you test it with Voiceover turned off altogether. Without Voiceover calls do not switch automatically between external speaker and internal speaker. You can turn off Voiceover while you are on a call as long as you have set the triple click home to turn off Voiceover. If it is happening more with a wired headset connected, then I would say the problem is maybe the headset itself. Regards, Sieghard From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> [mailto:viphone@googlegroups.com] On Behalf Of Kerri G Sent: Tuesday, February 17, 2015 9:25 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: calls that cut out thanks, I have to do the same thing on the Skype app so I can do it but I will test this. On Feb 17, 2015, at 9:21 PM, Alex Hall <mehg...@icloud.com <mailto:mehg...@icloud.com> > wrote: Well, that's the hard part. You can hear VO faintly through the smaller speaker while the call is in progress, so you'd have to listen closely as you hide the keypad, then hit the Speaker button. I wouldn't recommend leaving this setting on all the time, only for testing. On Feb 18, 2015, at 12:15 AM, Kerri G <kerri.g1...@icloud.com <mailto:kerri.g1...@icloud.com> > wrote: I do have a question though. If I disable the sensor, how do I then enable speaker phone should I want it? On Feb 17, 2015, at 1:02 PM, Dave Mitchel <dbmitc...@comcast.net <mailto:dbmitc...@comcast.net> > wrote: Mine has done this with both an Otter box and the smaller flexible case from Apple. -----Original Message----- From: Kerri G Sent: Tuesday, February 17, 2015 12:10 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: calls that cut out Do you folks know where the antennas are in the 5S I wonder if the case I have is covering at least one of them On Feb 17, 2015, at 1:57 AM, carol.pearso...@googlemail.com <mailto:carol.pearso...@googlemail.com> <carol.pearso...@googlemail.com <mailto:carol.pearso...@googlemail.com> > wrote: Maybe3 you're moving your face away from your phone, just a little, or the phone from your face. Carol P ----- Original Message ----- From: "Kerri G" <kerri.g1...@icloud.com <mailto:kerri.g1...@icloud.com> > To: <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Sent: Tuesday, February 17, 2015 1:05 AM Subject: calls that cut out Hi, all. I really don’t know if anyone can advise her but every time I call someone on my iPhone 5S, people tell me I am breaking up. I’ve called my career who sent me to Apple who ran a diagnostic test on the pone and sated all was well. I have 3 of 5 signal strength bars, I have turned the phone off and then back on again several times, all to no avail. What else can be done? thanks. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. 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The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com <mailto:viphone+unsubscr...@googlegroups.com> . To post to this group, send email to viphone@googlegroups.com <mailto:viphone@googlegroups.com> . Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com <mailto:viphone+unsubscr...@googlegroups.com> . To post to this group, send email to viphone@googlegroups.com <mailto:viphone@googlegroups.com> . Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com <mailto:viphone+unsubscr...@googlegroups.com> . To post to this group, send email to viphone@googlegroups.com <mailto:viphone@googlegroups.com> . Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- Have a great day, Alex Hall mehg...@icloud.com <mailto:mehg...@icloud.com> -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. 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