I'm just curious as to how many sight-compromised individuals do their
banking at BMO-Harris? And of these, how many attempt to use the BMO-Harris
iOS app? I ask because I just got an extremely interesting telephone call
from the local bank manager inquiring as to the nature of the problems with
it.
Last night I cooperated in a telephone survey done by a firm on behalf of
BMO-Harris; all but two of my responses were quite favorable to the banking
giant. Those two questions concerned my personal experience with online
banking and the mobile app.
I had to disclose my serious dissatisfaction with both aspects of BMO-Harris
banking because both are quite inaccessible -- not completely, but
nonetheless very difficult to use. The issue with the iOS app is that
VoiceOver believes that information from previous screens is still in focus
so that when trying to select (for example) a due date in the "Bill Pay"
sections data from previous screens is read by VoiceOver.
I have been assured that BMO-Harris is going to resolve this problem. I do
believe this to be a quite sincere commitment and anticipate a far more
VoiceOver accessible interface. Exactly when I cannot say, but at least
there appears to be some very real concern in addressing this matter.
I will add that I was very cordial and matter-of-fact about the problem. I
got the sense that there will be a good-faith effort put into fixing this.
----
- Bill & Leader Dog Holland
- "Clothes make the man. Naked people have little or no influence on
society."
- US Humorist, Mark Twain (1835 - 1910)
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