Amy,

If you tried to log in several times unsuccessfully chances are your Apple Id 
may be sort of blocked or whatever you call it and you may have to go to 
http://AppleID.apple.com and sign in there possibly having to answer security 
questions in the process or confirming your account in another way if you 
enabled 2-step verification. In any case, I would go to that URL and see if you 
can log in with your old password before trying again on your iDevice.

-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Amy Ruell
Sent: Monday, August 24, 2015 11:42 AM
To: viphone@googlegroups.com
Subject: Re: I keep getting asked to log into the iTunes store and my password 
which I know to be correct is not accepted

Thx. 
Amy


Sent from my iPhone

> On Aug 24, 2015, at 2:23 PM, John Panarese <jpanar...@gmail.com> wrote:
> 
>  If you are using iCloud keychain, yes. You are logging out of icon on that 
> device, but that should only impact that specific device and not your iCloud 
> account.
> 
> 
> Take Care
> 
> John D. Panarese
> Director
> Mac for the Blind
> Tel, (631) 724-4479
> Email, j...@macfortheblind.com
> Website, http://www.macfortheblind.com
> 
> APPLE CERTIFIED SUPPORT PROFESSIONAL and Trainer
> 
> AUTHORIZED APPLE STORE BUSINESS AFFILIATE
> 
> MAC and iOS VOICEOVER TRAINING AND SUPPORT
> 
> 
> 
>> On Aug 24, 2015, at 2:20 PM, Amy Ruell <aru...@comcast.net> wrote:
>> 
>> Hello again John,
>> When I go to sign out, it says that my cards and any items will be removed 
>> from iCloud. Really?
>> 
>> Sent from my iPhone
>> 
>>> On Aug 24, 2015, at 2:06 PM, John Panarese <jpanar...@gmail.com> wrote:
>>> 
>>> Hopefully, Apple had you do this, but did you try completely logging out of 
>>> iCloud and then logging back in?
>>> 
>>> 
>>> Take Care
>>> 
>>> John D. Panarese
>>> Director
>>> Mac for the Blind
>>> Tel, (631) 724-4479
>>> Email, j...@macfortheblind.com
>>> Website, http://www.macfortheblind.com
>>> 
>>> APPLE CERTIFIED SUPPORT PROFESSIONAL and Trainer
>>> 
>>> AUTHORIZED APPLE STORE BUSINESS AFFILIATE
>>> 
>>> MAC and iOS VOICEOVER TRAINING AND SUPPORT
>>> 
>>> 
>>> 
>>>> On Aug 24, 2015, at 1:35 PM, Amy Ruell <aru...@comcast.net> wrote:
>>>> 
>>>> I have called Apple tech support and have turned off on automatic 
>>>> downloads and updates, but still no success. Have also done a hard reset. 
>>>> Any suggestions greatly appreciated.
>>>> Amy
>>>> 
>>>> Sent from my iPhone
>>>> 
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