Hi Rich,

How odd. I use the same password I use as a passcode on my phone to keep things 
simple, and I've never had any trouble. It's just a five-letter word, so there 
are no requirements about mixing numbers and letters, having to have capital 
letters, etc. You've probably already tried rebooting, but if you haven't, it's 
worth a try. Apple Accessibility might be able to help as well.

Good luck,
Anna



> On Oct 6, 2015, at 10:20 AM, Rich Ring <richr...@gmail.com> wrote:
> 
> I am trying to create an encrypted backup because, I’m getting a new phone. I 
> reach the point where iTunes on my Mac wants a password to use for the 
> backup. No matter what phrase or letter/number combination I use, I am told 
> that the password cannot be set.
> What am I doing wrong?
> 
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