Hello Maria, yes this is exactly what you need to do. Reset all settings, and then choose to set up as a new iPhone what's for ally you too Restore from the iCloud back. Up. Joseph Hudson Email jhud7...@gmail.com <mailto:jhud7...@gmail.com> I device support Telephone 2543007667 Skype joseph.hudson89 facebook https://www.facebook.com/joseph.hudson.9404 <https://www.facebook.com/joseph.hudson.9404> Twitter https://twitter.com/josephhudson89
FaceTime/iMessage jhud7...@yahoo.com <mailto:jhud7...@yahoo.com> > On Nov 7, 2015, at 6:01 PM, Maria Chapman <bubbygirl1...@gmail.com> wrote: > > HI. trying to help my brother set up his new iPhone. WE originally chose the > option that said restore from back up on the settings screen. We then > discovered that the new iPhone 6 he purchased from vodafone UK had only been > updated to 8.3 and was not able to be restored from the cloud. . We then > rang apple, who advised us to set it up as a new iPhone and update it to 9.1. > That is now done. My question is now how do we access the iCloud backup in > order to restore the iPhone. He doesn’t use iTunes so we need to do it from > the cloud. Do we need to reset factory settings and then choose to restore > iPhone from backup? or is there another way? > The iPhone we are trying to back up from is still running 8.4 and the cloud > says there is a current backup. > > Please write on list as this answer could benefit others in the future. > > many thanks. > Maria > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
