Hi Kimber, As Arnold assumed, are you still running Windows XP? Anyhow, I recently upgraded my 4-year old laptop which originally came with Windows 7 to Windows 10 Professional. I just opened iTunes and checked the version and it is iTunes Version 12.3.1.23.
Regards, Sieghard -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Kimber Gardner Sent: Wednesday, November 25, 2015 12:40 AM To: viphone <viphone@googlegroups.com> Subject: Phone is not usable -- please help Hi All, When I plug my iPhone 6 into my laptop I get the following error: iPhone is not usable because it requires a newer version of iTunes. But when I perform the check for updates I'm told I am already running the most recent version of iTunes which it says is 12.1.2. I've rebooted both the phone and the laptop but no difference. What is going on and how can I fix it? Btw this phone has previously been sync-ed with this laptop with no problem. Please help. Thanks, Kimber -- Kimberly -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.