Hi,
I am just guessing here, but have you checked your iCloud storage to
see if you have enough space available?
To do this, go to settings/icloud  and see how much space is left.
Another item I might try is to keep the screen uunlocked while you
plug in the phone and perform the backup. It could be that something
is interrupting the backup when the screen is locked.



On 12/6/15, Hope Paulos <hope.pau...@gmail.com> wrote:
> Hi. I am running the latest version of iOS, on an iPhone 5s. I'm trying to
> back up my phone, but when I double tap back up now, and plug in the phone,
> locket, and make sure it's connected to Wi-Fi, it only gets up to 4%. What
> can I do to fix this?
> Any  help would be greatly appreciated.
>
> Hope Paulos
>
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