I don't know if this will work or not, but have you tried turning up the volume 
once the ear pods were plugged in?

Jenn and Kumi

> On Dec 28, 2015, at 2:17 PM, Paul Ferrara <paul.ferr...@twc.com> wrote:
> 
> All,
>  
> When I plug my Apple earpods into my phone, I get no sound except if I invoke 
> siri.
>  
> If I remove the pods, sound returns.
>  
> I backed up and restored the phone; restoring the phone stopped the issue and 
> putting the backup on it started it again so something must be wrong, but I 
> have no idea what or where to start with trying to fix the issue.
>  
> All I hear is a bad staticky sound when inserting the pods, same with 
> multiple sets.
>  
> Does anyone have any other suggestions?
>  
> Thank you.
>  
> Paul
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