HI Jen,

Try restarting your phone. Odds are, that will fix it.

best,
Anna



> On Apr 5, 2016, at 7:01 PM, Jen . <jencol...@hotmail.com> wrote:
> 
> hi I seem to have to email messages that have not downloaded completely to my 
> email app so what I get is a bunch of messages which I can see and then I see 
> updating just now to unread but the two unread are not there I had this 
> happen once before and don't remember what I did to fix it if someone can 
> help me please I would greatly appreciate it thank you
> Jen
> 
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