Good day:
If anyone in the New York City, Long Island, or surrounding areas is using this 
app, I would appreciate assistance. 
VoiceOver works fine for virtually everything; some things are a little 
confusing, but it is all workable . . . except for the most important part.
After the ticket is activated, VoiceOver says “Pull down for the bar code.” I 
have tried everything I could think of. Swiping with one, two, three, or four 
fingers. Pass-through gesture. Shutting VoiceOver off and trying to swipe. 
Nothing. Sometimes, when I try turning off VoiceOver, swiping and turn it back 
on, it then says”Push up for the color bar.” Again, I cannot do this. 

Apparently, when done correctly, there is some swirl of colors which indicates 
to the conductor that it is a valid ticket. Some conductors, once they see that 
the ticket has been activated (it says ticket activated at” and the time, they 
are fine with it. Others, however, insist that the colors are visible, and I 
always have to receive assistance with this. The conductors are not permitted  
to touch the phones, so I must ask a passenger if I am traveling alone.  This 
is obviously not ideal. 
Does anyone have any idea what I might be able to do to resolve this? I have 
reported this issue to the Long Island Railroad, and was assured they would 
give the information to the developer. 
This could take weeks. I travel daily and have a monthly ticket which needs to 
be activated for both parts of my commute. Any workarounds would be exceedingly 
appreciated. 
Christine
 “

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