Hello Listers and Apple Accessibility team (or maybe I should say Apple Inaccessibility Team),,
I recently purchased an Apple Watch and already pointed out that the usually very accessible Apple Store app did not allow me to order the watch. No matter what I tried, the app wanted to send the watch to the nearest Apple Store which, as I am in Calgary right now, was the Apple Store at Market Mall. No matter what I did I could not figure out how to make it send it to my home address. Eventually I ordered it online using my Windows laptop which was relatively straight forward and painless. Apart from the fact that during the order process I was told that it would ship in 3 to 4 weeks where in reality it shipped from China the next day everything was fine. A couple of days later I received an email asking for my feedback regarding the ordering process. I thought this would be a good chance for me to give really low scores and, if a comment field existed, to describe how I could not order the watch using the Apple Store app because of the reason described above. I clicked on the link for the survey, the first screen was just some information and I activated the "Next" link. On the following page were 3 questions regarding how satisfied I was with the ordering process, whether I would order again from the apple online store and whether I would recommend the Apple online store to a friend. Each answer had the usual "strongly disagree", to "strongly agree" or whatever the exact wording was. Jaws also read numbers from 1 to 5, but there were no checkboxes or radio buttons. At first I thought that this probably is fine, I just click on the number I want and while it didn't read it as a radio button, checkbox or link I thought it would work. I did so for all three questions and clicked next. Nothing happened and when I checked back I saw something to the effect of "You must have forgotten to complete one of the questions, please review your response". No matter what I did I could apparently not rank my responses and continue to the next step. I tried this with Jaws using Internet Explorer, Jaws using Firefox and also with Safari and Voiceover on my iPhone, all with the same result. In order to save me the time to type this again I am CC'ing Apple Accessibility on this since I think it is just a joke and complete craziness that Apple apparently is not capable of creating a survey which is fully accessible. There is nothing simpler than to create an accessible survey and for a company which basically invented the concept of main stream accessibility to not make sure their surveys can be completed by visually impaired users is beyond my comprehension. I'd love to hear how Tim Cook would reply to this if I could tell him about this directly. In the meantime I guess I'll probably just ask a sighted person to help me complete this survey and I will give the lowest ranking possible on each question and hope there is a comment field where I can express my feelings about such a stupid oversight. Regards, Sieghard -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
