I also think we need to write to Apple and thank them for the complete 
turnaround they made with the latest iTunes version. I haven't checked on file 
sharing yet, but managing your iPhone's content has once more become 
accessible. Whatever they did, it worked.


Thanks,
Ari

> On Dec 17, 2016, at 7:40 AM, Hope Paulos <hope.pau...@gmail.com> wrote:
> 
> Diane. This is well-said. I’ve put off commenting about this thread because I 
> don’t want to really get involved. Apple is a huge corperation and if 
> customers don’t come to them with a problem, they cannot fix it. I work in 
> customer service and while we deal with irate customers who want their 
> product to work correctly, we are more likely to listen and respond to those 
> customers who approach us with kindness and explain the problem  they 
> experience in detail. In other words, if apple doesn’t know it’s broken, they 
> can’t fix it. I urge everyone to write accessibil...@apple.com and explain 
> whatever problem they’re having. I assure you, that in time, apple will 
> indeed fix the problem.
>  
> Hope Paulos
>  
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Dianne Phelps
> Sent: Friday, December 16, 2016 6:06 PM
> To: viphone@googlegroups.com
> Subject: Apple is not doing their Job???
>  
> I have bitten my writing tongue for some time since IOS 10 came out. I don’t 
> know where the moderators are for this list; but this topic needs a healthy 
> and fast stop.
>  
> Apple is not the only corporation making changes to software which either 
> change or make more difficult our use of the technology we have come to 
> depend upon. AVG has now become incompatible with JAWS for version 18. I went 
> to download the new version the other night, and it locked up my tablet to 
> the point where I had to make a mad dash to see my computer guys at Staples 
> to help me dig it out.
>  
> The fact is software always comes out with bugs. I didn’t understand that in 
> the beginning of the whole computer revolution, and I still don’t; however, 
> this is the way it is. As consumers, we must act accordingly. We can either 
> find work-arounds, change devices or wait for the next update. Whining about 
> it isn’t going to make it be fixed any faster, and approaching the 
> manufactures and writers of software with the negative tone I have seen by 
> some on this list won’t get anything done faster and might even curtail 
> Apple’s willingness to work at any of this.
>  
> Furthermore, turning this into a racial discrimination matter is just beyond 
> ridiculous. STOP IT RIGHT NOW!!!
>  
> This list and its members just aren’t like that, and bringing that issue into 
> the discussion here is appalling .
>  
> We are all facing problems as technology changes, and all I can think of is 
> that we have way more than some of us had when growing up. People who want 
> things to change could study and major in computer programming and 
> engineering and work in the field as so many, including some on this list 
> have done. Having intelligent conversations with tech support, offering 
> suggestions might help. But, the vitriol won’t get us anywhere.
>  
> I am sorry to get upon my 67-year-old high horse, but knock it off right now! 
> Do something positive to help the situation rather than wasting time whining 
> and complaining.
>  
> Annoyed with this nonsense,
>  
> Dianne and Hibiscus
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