When I've reported Uber drivers, I usually get a response either the same day or the next. I wish there were a number you could call at that moment. I have had denials which I have always reported. But one day I had two drivers deny me in a row and ended up being late for a doctor's appointment because I ended up taking the bus. It can get really old and frustrating after awhile. The other issue I see is that these drivers so far as I know use their own vehicles.
Rebecca and Zeb email: rilni...@gmail.com On Apr 4, 2017, at 7:56 PM, Donna Neff <donnakarak...@gmail.com> wrote: Drivers have assured me that they can, and will, be suspended for refusing to take someone with a dog guide. Can anyone verify this? On a few occasions, here in Los Angeles, I've have had to report A driver refusing to take me with my dog. Fortunately, I tend to get many more accommodating drivers than those who aren't. Of course, not allowing a person with a dog guide in and Uber vehicle is totally unacceptable! Sent from my iPhone > On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote: > > I must say that Shaf is correct in that having to report an issue with a > guide dog and then getting a call in a day or two and a refund is not a fix > to the problem. They can be the most polite agent in the world, but that > doesn't solve the actual issue and I for one would want a lot more if I, for > example, stood somewhere in the middle of the winter at minus 30 and then a > driver showed up and refused to take me. > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Jeremy Gilley > Sent: Tuesday, April 04, 2017 4:29 PM > To: viphone@googlegroups.com > Subject: RE: Uber app experience getting increasingly bad > > Hello, > I have always contacted uber support directly through the app. > I have always been contacted with 24-48 hours with the issues of me reporting > service animal issues. > Service animal issues I mean leader dogs, seeing eye dog issues, guide > issues, what ever school you come from. > Personally, they are all the same with different titles lol stating I was > denied a ride. > Always, always always always have I been contacted by an american person from > CA. > They have always been super polite, and have refunded my account with any > charges that have been applied. > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Sieghard Weitzel > Sent: Tuesday, April 04, 2017 1:27 PM > To: viphone@googlegroups.com > Subject: RE: Uber app experience getting increasingly bad > > I could not find out anything as to where Uber customer service centres or > call centres might be located by doing a Google search. Shaf, maybe you > should for once provide actual information in the form of links instead of > just hinting that something is not factual and saying otherwise. > > I would, however, be curious as to what number people called if people have > called. I did find an article which outlined various ways to contact Uber and > that article stated clearly that there is no such thing as an actual customer > service number which let's you speak with a live customer service agent. They > mentioned a hot line for critical incidents and emergencies, but all other > help apparently needs to be requested via the website or the app. > Apparently at one point Uber had the email supp...@uber.com where one could > send an email with a question or concern, but it says in the article that as > of December 2016 (a few months ago) this email is no longer valid and > generates an auto response saying so. The article also said that there at one > point was a live chat feature which is also no longer available. For those > interested, here is a link to that article: > > http://www.idrivewithuber.com/help/contact-uber-support/ > > I did just for the fun of it send an email to supp...@uber.com, just put > subject "Guide Dogs" and asked if Uber had a policy which would make sure a > driver can't refuse me because I have a guide dog. Here is what came back, > exactly what the article said would happen: > > From: Uber Support [mailto:supp...@uber.com] > Sent: Tuesday, April 4, 2017 10:23 AM > To: Sieghard Weitzel <siegh...@live.ca> > Subject: Request not received: Guide dogs > > -------------------- > Hi there, > We're sorry. You've contacted an address that does not accept incoming email. > We're not monitoring questions through this email address and this request > has not been received by our support team. > We'd love to help out if you have an issue. Please submit your request by > tapping "Help" in the Uber app or by visiting help.uber.com from a web > browser. There you'll find answers to frequently asked questions and have the > option to submit a support request. > We look forward to chatting with you soon! > - Team Uber > --- > Need help accessing your account? Visit t.uber.com/contact-form This email is > a service from Uber. > [N4GQ9M-EKG3] > > Regards, > Sieghard > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Shaf Patel > Sent: Tuesday, April 4, 2017 8:08 AM > To: viphone@googlegroups.com > Subject: Re: Uber app experience getting increasingly bad > > LOL OK. > > Ask your friend Google where their customer services are located. > > I'm waiting. > > >> On 4/4/2017 5:39 AM, Jeremy Gilley wrote: >> I think you need to look at their company info my friend. >> they are not from third world countries. >> and before I really say something here, I think I better just not >> reply to anymore of your emails because its quite apparent you have no >> clue about UBER and the company itself. >> >> -----Original Message----- >> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On >> Behalf Of Shaf Patel >> Sent: Monday, April 03, 2017 9:03 PM >> To: viphone@googlegroups.com >> Subject: Re: Uber app experience getting increasingly bad >> >> Uber drivers also deny guide dogs. Do your research. >> >> Lyft also have a phone number on their website where you can report >> these kinds of issues, htlp.uber.com is where you need to go. >> >> >> The people who work at Uber customer support responding to your >> messages are mostly from third world countries, not America. >> >> Not sure how you managed to get 3 managers to call you, you must have >> been lucky. But the majority of people who are denied rides due to >> having service animals do you get anything besides a generic response >> with Uber, and also Lyft. >> >> "Now, all 3 managers also confirmed that when they credit your account >> with the credit, they also will notify you of the drivers outcome." >> >> This goes against their privacy policy, according to an agent. So no, >> that is not factual. >> >> >> >>> On 4/3/2017 6:48 PM, Jeremy Gilley wrote: >>> This is total nonsense. >>> Please don't tell the list this information. >>> over the past 5 months I have been denied from riders to my seeing >>> eye >> dog. >>> Every single time, and I mean every single time when I reported the >>> issue, >> I >>> have been contacted by uber support with in 24-48 hours. >>> None of them had an accent of any kind and have all called me from Cal. >>> This last time, When I requested to talk directly to a manager, I had >>> not >> 1, >>> not 2, but 3 different managers 3 days in a row calling me telling me >>> how they are implementing a new system. >>> Now, I don't know about other countries, but I do know that now when >>> a driver accesses the app, they have to tap ok that they will accept > dogs. >> If >>> they don't, they don't drive. >>> IF they tap ok, and they deny you, and you take the time to report it >>> through the app, and by the way, I used uber tonight and it still is >> working >>> great for me. >>> Anyways, if they see that indeed the driver did accept to take >>> service animals, the driver is instantly let go, and the rider is >>> given a $25 credit. >>> I have been complaining so much that I wasn't getting the feed back >>> about the drivers and what takes place after I reported them. >>> Now, all 3 managers also confirmed that when they credit your account >>> with the credit, they also will notify you of the drivers outcome. >>> So, please don't tell someone to not report something because you >>> believe >> it >>> will go to a different country. >>> They are based here in the states, and that is indeed who I talked too. >>> Thanks for reading my book, but had to tell my story. >>> >>> -----Original Message----- >>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On >>> Behalf Of Shaf Patel >>> Sent: Monday, April 03, 2017 1:46 PM >>> To: viphone@googlegroups.com >>> Subject: Re: Uber app experience getting increasingly bad >>> >>> Don't even bother leaving them feedback. Your feedback will be sent >>> to somebody in India who will give you a canned response and trash >>> the >> feedback >>> But yes, the app is absolutely sluggish on iOS. There's not even a >>> way to rate a driver after a trip accessibly unless you're actually >>> on another trip, then you'll get the popup. >>> >>> I know there are people in their "accessibility" team who are working >>> on the app, but they are doing an absolutely terrible job with it. >>> >>> >>>> On 4/3/2017 1:31 PM, Kathy Brandt wrote: >>>> Is this happening to anyone else? Today I was getting a blipping >>>> sound >> and >>> the menu items were shifting. I couldn't find the contact driver >>> button >> for >>> the longest time. Are used to be able to change my destination for >>> doing a second stop, but now I can't. This is really disappointing >>> when before the app had been stable and easy to use. I went to their >>> website, found where >> it >>> says accessibility under the help menu, and left them feedback, would >>> you can do after double tapping more in that menu. I suggest others >>> do the >> same. >> > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
