If for the last few days, outlook can no longer open the iCloud folder, and is 
issueing error messages like the one below, I have a fix thanks to a tenacious 
Apple tech. 

 

“Microsoft Office Outlook

Enter a valid path. The set of folders cannot be opened. An unexpected error 
has occurred.

MAPI was unable to load the information service 
C:\PROGRA~2\COMMON~1\Apple\INTERN~1\APLZOD.dll. Be sure the service is 
correctly installed and configured.

OK”

 

The solution is to Remove kb319 1898 – an update for Outlook 2007 pushed on 
6/13/17. 

 

This works, but if this doesn’t fit your situation, I’m afraid I have no other 
ideas.

 

Cher

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
denise avant
Sent: Sunday, June 11, 2017 5:35 PM
To: viphone@googlegroups.com
Subject: Itunes for windows - need assistance

 

Hello all,

I have a windows 10 machine. I successfully signed into my account. However, 
I’m having several problems.

First, under the accounts menu, it continues to show my name and account as 
being dimmed.

Second, I just got the iPhone 7, and while all of my iCloud contacts are on my 
phone, it seems I cannot get them to sync with my Windows 10 machine. I was 
able to get them to sync before when I had the 6s_+. I was able to get them in 
outlook, and now I cannot.

Can anyone make suggestions on any of these problems? Thanks.

Oh by the way, I am using JAWS 18 for a screen reader, and have the latest 
version of windows.

 

 

 

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