Hello list,

So, I’m in the process of trying out a couple of new earpieces to replace my
Plantronics Voyager Edge. I’ve got them both connected to my personal iPhone
SE and business 5S. Both phones have been updated to iOS 11.x. Although,
this issue has been around with previous iOS versions. Maybe at the same
rate or perhaps I’m just noticing it more now and am less patient
considering this is occurring on both new earpieces, but on both phones, the
bluetooth connection keeps dropping with both of these earpieces.

I’m always getting a phone one/ phone two disconnected/ phone one/phone two
connected notice in my ear which is annoying to say the least. I used to get
this on my old Edge, but I thought maybe it was a function of the edge
needing to be replaced. I’m not so certain anymore. I also have a pair of
Aftershokz Trekz Titanium bone conduction headphones only connected to my
personal SE that gives me a bluetooth disconnected/bluetooth connected
message as well. In fact, I got a warranty replacement for the Trekz since
the first headphones kept on dropping the bluetooth, but these new ones are
doing the same thing. 

To be clear, I do recall this occurring on prior iPhones I’ve owned and
since it’s happening on all devices, I’m pretty certain it’s not an issue
with one particular phone or earpiece. In this case, a Voyager 5200 and
Voyager 3200 along with the Voyager Edge and Trekz. My impression is that
the 3200 is disconnecting more frequently than the 5200, but that could just
be me. 

I have done the whole forget this device on both phones and re-pared, but
still the same issue. Bluetooth doesn’t seem to drop while using the
earpieces (in a phone call or streaming audio of some sort), but rather when
the phones are inactive. In my pocket, on the desk etc. Also if I wake the
phone and try to unlock will the connection drop every now and then. On my
trekz, the connection is always reestablished on its own right away, but
with both these new voyager earpieces, I find myself having to press the
talk button to trigger whatever needs to be triggered for the connection to
be reestablished.

Considering that I’m experiencing this issue with multiple earpieces and on
multiple devices, I don’t know what to do since it doesn’t seem to be device
specific. Phones are up to date, firmware on the earpieces that have
firmware are updated and so on. 

Is anyone else dealing with this rather annoying problem and do they have or
know of a fix for it?

Thanks,

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