Flicking the nute switch will eventually send a call to Voicemail, but if somebody calls and it goes to Voicemail before the other person even hears a ring that would indicate a different issue. I would do the following in this order:
1. make sure Do Not Disturb is not on as Richard said and check the mute switch just in case. 2. if that doesn’t fix the problem reboot the phone. 3. if it still doesn’t fix the problem remove the SIM card and insert it again 4. as a last resort do a Reset Network Settings. From: 'Carol Pearson' via VIPhone [mailto:viphone@googlegroups.com] Sent: Sunday, November 19, 2017 12:52 PM To: viphone@googlegroups.com Subject: Re: Problem with iPhone 6 Plus and phone calls Has she flicked the sound switch to the off position, so all calls are going to Voicemail. I did it myself recently but realised what I'd done, so I know mine went to voicemail. Carol P On 11/19/2017 2:28 PM, Wendy Alling wrote: Never even thought about do not disturb. I’ll ask her today. Would there be something in sounds that might need to be changed? Sent from my iPhone On Nov 19, 2017, at 9:09 AM, Richard Turner <richardturne...@outlook.com<mailto:richardturne...@outlook.com>> wrote: Has she checked that Do Not Disturb didn't get turned on? If that isn't the issue, rebooting and then reseting are likely her other choices. Or, checking with her Carrier and/or Apple. Richard "The Hitch Hiker's Guide to the Galaxy has this to say on the subject of flying. There is an art, it says, or rather, a knack to flying. The knack lies in learning how to throw yourself at the ground and miss." 🖖🏿 On Nov 19, 2017, at 5:02 AM, Wendy Alling <wendall...@comcast.net<mailto:wendall...@comcast.net>> wrote: Hi, my sister has an iPhone 6 Plus. She is fully cited and does not use voiceover. Her phone goes to voicemail whenever you call her number. She had a voicemail that did not disconnect and I fix that for her. Thought that was the problem. Not so. Any suggestions on what to do? Should she reset her phone? 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