I must say I love T-Mobile. When I had problems with my 6s plus a couple months ago. They didn't try to force me to upgrade or anything. They said oh we will do what we can to save you money, and they ended up replacing my 6s plus with a 7plus 128 gb version. That I will be done paying off next month because I didn't have to start over.
On 12/4/17, Gordon <gor...@gordonradio.com> wrote: > I've been with T-mobile since 2008 and they've always been like this no > matter if it's a store or a rep over the phone. When I was with At&t > years ago they would always try to sell me something to make more money. > However T-mobile has always found ways to save me money. the reps over > the phone would always look at my account and tell me what I could do to > save money. I had called in one time and ended up saving $22 on my bill > by the time the call ended. And they even gave me the savings back to > when my current cycle started instead of prorating my bill. > > On 12/4/2017 12:36 AM, M. Taylor wrote: >> I went to buy an iPhone X. T-Mobile told me it wasn't worth it >> Commentary: A visit to a T-Mobile store reveals some very particular >> feelings about Apple's new phone. >> December 3, 2017 9:00 AM PST >> >> Not worth it? >> César Salza / CNET >> I think of T-Mobile most often when I see it's insulted Verizon and when >> I >> see someone wear a pink tutu at a party. >> Still, it's presented itself very well over the last couple of years as >> the >> carrier that thinks most about customers, especially with its push toward >> unlimited data. >> Could it possibly be the store that would guide me toward buying the >> right >> phone? >> Regular readers might know that I've been visiting various retailers to >> see >> how they present different phones to customers. You know, in person. >> I've been to both a Verizon store and a Best Buy to learn about Pixel 2. >> In >> both cases, I was guided toward a Samsung Galaxy. >> I went to an AT&T store, where I was told that the Galaxy Note 8 was a >> better phone than the iPhone X. >> What would T-Mobile tell me? >> I was moved to visit, as the carrier offered a 2-for-1 promotion on the >> iPhone 8 last week. >> Did this mean that T-Mobile was selling so many iPhone X's that it was >> desperate to get rid of the lesser upgrade from last year's phone? >> Was iPhone X the phone that would tear me away from my trusty, now >> slightly >> rusty-looking iPhone 6? >> I went to a San Francisco Bay Area T-Mobile store to find out. >> It all started well enough >> A sprightly salesman approached me as I looked over the iPhone range. >> I showed him my iPhone 6. He didn't sneer. This was a good start. Not >> everyone looks so kindly on old phones in the Bay Area. >> He swiftly dismissed the iPhone 8 as a minor upgrade. >> "You've got wireless charging, faster processor and you've got the glass >> back. But it's pretty much the same phone as the one you've got," he >> said. >> "But wait. Don't you have a 2-for-1 promotion going on for these right >> now?" >> "That ended Monday. We've got a 2-for-1 on the Samsungs, but not on the >> 8's." >> Was this the moment I was going to be told Samsungs were better? Not yet, >> it >> seemed. >> "Oh, so did you have the promotion because you needed to get rid of a lot >> of >> 8's?" I asked. >> "No," he replied, a little too quickly. "It was just a promotion." >> I then asked him about the iPhone X. He couldn't show me how Face ID >> works, >> because each phone can only work with one person's face. >> He insisted, though, that it was secure. "I think there's a >> million-to-one >> chance that someone else's face will open your phone," he said. >> iPhone X? It's not worth the extra 200 bucks >> Then things took a strange turn. >> He suddenly volunteered that it took more time to get to all your apps on >> the X than it did with the iPhone 8 Plus. >> "With the 8 Plus, you just double-click on the home button and, look, >> there >> they all are," he said. "With iPhone X, it's messier." He showed me how >> much >> messier, as he made several gestures to achieve the same effect. >> So the future of the smartphone takes you back in time, not forward? >> "A lot of people aren't buying the X because they miss the home button," >> he >> said. "Look, there's not much difference between the X and the 8 Plus. >> The >> camera's the same, the screen size is almost the same. All the iPhone >> people >> in this store upgraded to an 8 Plus, not an X." >> "Why?" >> "Because they didn't think the X was worth the extra 200 bucks." >> I confess to being surprised. I've enjoyed the candor of all the >> salespeople >> I've talked to. But here was one who was trying to sell me what most >> people >> would tell me is a lesser phone. >> "So why do people buy the iPhone X?" >> "One of the biggest reasons is the animojis," he said, with something of >> a >> chuckle. These require your facial features from Face ID and animate them >> into, say, a unicorn or a pile of excreta. A pile of singing excreta, if >> you >> want to enjoy animoji karaoke. >> "But these are just younger people, right?" >> "No, all ages. It's incredible." >> And the best phone is...the one that's dead >> "So which phone do you think is the best?" I asked. >> "For me, the Note 8," he said, without hesitation. "I had an iPhone for a >> while when the Note 7 thing happened. But when the Note 8 came out, I >> went >> straight back to it." >> He explained that, for him, Android was better because he could "do more" >> with it, especially download free apps. I'd heard this from several >> salespeople. This one loved the Note 8's big screen. >> It was then that he admitted his Note 8 had died just before >> Thanksgiving. >> "Just totally dead," he said. "I couldn't believe it." >> He had a temporary phone but would be going straight back to a new Note 8 >> shortly, he said. >> Now that was brand loyalty. And no, unlike staff in other carrier stores, >> he >> said he didn't get a work phone from T-Mobile. >> "So are you saying I should get a Note 8?" I asked. "Isn't it hard to >> switch >> from iOS to Android?" >> "It's simple," he replied. "We do it all here for you." >> This was an incentive I hadn't heard before. But he stopped short of >> telling >> me I should go Android. >> "You should stick with iPhones," he concluded, with a tinge of pity. >> "It's >> what you know." >> OK. So, finally, which iPhone? >> This salesman was utterly charming, if occasionally distracted by a >> sudden >> influx of customers in the store. >> He took me over to the iPhone comparison chart to make his final pitch. >> "See here. With the 8 Plus, you even get one hour's more browsing than >> you >> do with the X," he said. (This is true. 13 vs. 12.) >> He could see I wasn't quite convinced. >> "What it comes down to is this," he said. "If you take a lot of selfies >> and >> you like animojis, get an X. If you don't, get an 8 Plus." >> He got pulled away by another customer and became so involved with that >> customer that I ended up leaving the store. >> And I underline, as always, that this was just one visit to one store. >> On the plus side, he hadn't tried to move me over to Android, as >> salespeople >> in other stores had. On the 8 Plus side, he seemed determined that the >> big, >> but not so novel, phone was right for me. >> I asked T-Mobile whether salespeople are incentivized to sell certain >> phones >> at certain times. The company declined to comment. >> Was he trying to sell me the phone he thought would be best for me? Or >> was >> he trying to sell me the phone he wanted to sell me? That's the real-life >> customer dilemma. >> I dwelt on this for a moment, before another thought invaded: At no store >> has a salesperson told me the iPhone X is the best phone or even, in this >> case, the best iPhone. Even though my colleague Scott Stein, who knows >> about >> these things, insists it is definitely the latter. >> That's a little odd, isn't it? >> TECH TODAY >> >> Original Article at: >> https://www.cnet.com/news/iphone-x-t-mobile-told-me-it-wasnt-worth-it/#ftag= >> CAD-09-10aai5b >> > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. 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