I have heard further from Apple about this: apparently it has been an issue 
since iOS 10. They have escalated it. Meanwhile, the workaround is to turn 
voiceover off, tell Siri I want to do a FaceTime audio call, then turn 
voiceover on while it’s still ringing, before the person answers; I have my 
controls back then.
> On Dec 23, 2017, at 8:33 AM, rajmund . <brajmund2...@gmail.com> wrote:
> 
> hi,
> this must be something specific to the iPod, I can'd replicate on an iPad, or 
> an iPhone.
> 
>> On 12/12/17 3:07 PM, Kathy Brandt wrote:
>> 100377527297 
>> <https://getsupport.apple.com/GetCaseDetails.do?caseid=100377527297&locale=en_US>
>>  This was concerning how, with iOS 11 update, for FaceTime audio in order to 
>> use the screen controls, you have to plug in headphones; is like blank 
>> locked screen otherwise. Was most disconcerting when I dealt with this for 
>> the first time.
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