Excellent post. Thank you for sharing it. Deidre
> On Feb 15, 2019, at 4:09 PM, Sieghard Weitzel <siegh...@live.ca> wrote: > > Hi, > > Just thought I share this experience to encourage others who run into > problems to take the time to report this via the app. > My wife and I are currently in Calgary (that’s in Canada for all of you who > don’t know) and Uber is available here. > This morning I scheduled a ride from our hotel to the nearby Foothills > Medical Centre where my wife had an appointment for an MRI. > When the driver arrived he made a little bit of fuss and argued regarding my > guide dog, told me I am supposed to let him know that I had a service dog and > so on. I told him that in fact I did not have to let him know and that he was > a properly certified guide dog and that I had government Id in case he wanted > to see it. He did not and he took us and all was OK, but after we arrived and > I was waiting for my wife to come out of the tube I was going to let Uber > know about this. I saw that there was actually the option “Report an issue > with a service animal” so I selected that. > A new screen opened where I was asked if the driver refused the ride and > another field to leave further comments. I typed “No” in the first field and > in the comment field told them that he put up a little resistance and argued > with me, in the end all was fine but I thought I’d like to let Uber know so > they can maybe educate him further about accepting service animals. > > 55 minutes later I received the below reply by email: > > I want to report a service animal issue > Friday, February 15, 2019 at 10:35:28 AM · UberX > Thanks for letting us know about this, Sieghard. We understand this > experience with your driver's display of poor attitude after seeing your > service animal has been frustrating. > We’ve noted your concerns, and we are further reviewing this driver’s > account. We have also refunded the fare associated with this trip. You should > see that reflect on your account within 3-5 business days. > As independent businesspeople, drivers agree to maintain a high standard of > professionalism, which should include respectful language, as outlined in our > Community Guidelines. > Your feedback is important and will help maintain a safe, respectful, and > comfortable experience for everyone. Please let us know for any other > concerns. We're here to help. > > Sent by Joel on Friday, February 15, 2019 at 7:37:15 PM > > It did also say I could reply to this message if I wanted to make any further > comments which I did. I told Uber that I was hoping the driver would not face > any serious consequences because he had an otherwise very good rating and > through all of it he was not angry or mean in any way. I pointed out I simply > wanted to see if he could receive further training on his obligation to > accept rides where a service animal is present and that was that. In the end > I still gave the driver a 3 Star rating a $1 tip (the fare was only $8.80), > I assume that he gets the tip even though I already received a receipt from > Uber letting me know my $8.80 was being refunded. > Hopefully this option to “Report a service animal issue” is also present in > the Uber app in the US since it seems certainly the best way to let Uber know > if there really was an issue. And in case a driver refuses a ride and drives > away this should still work fine because if somebody accepted the ride Uber > should at least know who the driver was. > > Best regards, > Sieghard > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. 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