Thanks for your help. I reinstalled the app and it now works.

 

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Michael 
Feir
Sent: Saturday, March 16, 2019 8:18 PM
To: viphone@googlegroups.com
Subject: Re: unable to get into knfb reader

 

Hi Martin. Have you made certain you've gotten the latest updates from the app 
store? There hasn't been one in a while but they do come out every so often. 
The only other suggestion I have would be to delete and then reinstall the app. 
That has fixe similar issues with other apps I've experienced. I would also 
recommend turning off reachability as this has caused frustration to some 
acquaintences of mine. You might also want to check in the app switcher and 
make certain that KFB Reader is closed. Sometimes, apps can run but load oddly 
and simply crash returning you to the home screen without openning properly. 
They should then be closed and restarted. I have no difficulty running KNFB 
Reader on my iPHONE7. The only other thing that occurs to me is that you may 
want to restart your iPHONE and try running KNFB Reader again. Hope that helps. 

 

On Sat, Mar 16, 2019 at 7:45 PM martin <martinnelso...@gmail.com 
<mailto:martinnelso...@gmail.com> > wrote:

Hello: for reading items I have been using Third Eye; but it has stopped 
working. I have knfb reader installed but when I try opening it I am thrown 
out. I called support and left a message but I have not heard from them. Any 
ideas would be greatly appreciated. I am running the most recent version of ios 
with a six I phone.

Thanking you in advance.

Martin Nelson

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