I can also confirm that I'm caonstantly being kicked out of the app, regardless of the restaurant I've chosen. I don't see how that experience can truly be captured in a screen-shot, and I, too, will contact uber eats help, although I'm not optimistic.
Shermeen On 7/18/19, Paul and Paula Jordan <pau...@roadrunner.com> wrote: > Also, their delivery charges are much higher than door dash. That app is > reasonably accessible, though it’s taken me a while to figure it out. Having > said that, I’ll also say I’m not the best computer or IPhone user. > > God bless! > > Paula and Garçon > > > > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf > Of Wendy Alling > Sent: Thursday, July 18, 2019 10:01 AM > To: viphone@googlegroups.com > Subject: Re: an Uber eats problem > > > > Hello all, I, too, have had problems with this app for the last couple of > months. The app keeps crashing. This was a great app when it worked. I love > to order from it because it was so easy. I sure hope they can get it fixed > soon. You’re right, support is atrocious. > > Sent from my iPhone > > > On Jul 18, 2019, at 7:58 AM, Holly Anderson <dhsho...@gmail.com> wrote: > > Uber eats support is atrocious. I had an issue where my card didn't get > charged. And I was trying to resolve it with them, and I kept working with > support for a day and a half, and it was like they weren't even reading my > messages. They would respond with, it looks like you have a pending payment, > and I'm like yes, I know, that's what I said in my message. Finally after a > day and a half, I just used my paypal, and got past it. I also have the > voiceover issues described. My boyfriend does too, he contacted them on > twitter and they told him to reset network settings. Yeah, that's not going > to fix it. So yeah, uber eats support is horrid! Its a shame the app is > broken, it used to work so well. And as someone who likes to customize my > order, its the best app for that. When it doesn't crash that is. > > Holly > > > > Sent from my iPhone > > > On Jul 17, 2019, at 7:10 PM, Kay Malmquist <kay.malmqu...@gmail.com> wrote: > > I don't know what you ordered with that many calories, but wow! The only > thing is that we can't get Uber Eats to take this serious. It is in other > restaurants as well. I'm afraid that it is going to take more people > contacting them through the help part of the app. There is even a voice > over subject there so they can see clearly that you are using voice over. > You send them a very concise message clearly explaining what is going on and > then they want more details. After you have explained from beginning to end, > step by step, how can you give more details? > > > > Kay Malmquist > kay.malmqu...@gmail.com > > > > Before you act, listen. > Before you react, think. > Before you spend, earn. > Before you criticize, wait. > Before you quit, try. > > > > William Arthur Ward - 1921-1994 - Writer > > > ----- Original Message ----- > > From: Alan Lemly <mailto:wale...@gmail.com> > > To: viphone@googlegroups.com > > Sent: Wednesday, July 17, 2019 4:48 PM > > Subject: RE: an Uber eats problem > > > > Hi Kay, > > > > I can confirm this issue with Uber Eats and attempting to order the double > quarter pounder with cheese meal. I suspect the issue is because they have > multiple items listed under the double quarter pounder with cheese and > selecting one doesn't stick so you're unable to add it to your cart. It's > either that or the fact that the app told me it had 791 thousand 610 > calories and it won't let you add it since that many calories will kill you. > I was able to successfully add other McDonald's food items to my cart that > did not drill down to a screen where you had to select from among multiple > choices. I will say that when I double tapped on the double quarter pounder > with cheese meal on the screen which opened that it appeared to place a > bullet or some other mark next to it but Voiceover did not speak anything. > > > > You may have to pick something else from McDonald's until Uber Eats gets > this fixed. > > > > Alan Lemly > > > > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf > Of Kay Malmquist > Sent: Wednesday, July 17, 2019 2:25 PM > To: viphone@googlegroups.com > Subject: an Uber eats problem > > > > Hi all, > > I can not believe that any of you have not experienced this problem. Would > you try it and see what happens to you? If you have Uber eats, find an > McDonald's and You can either use the popular choices or find the double > quarter pounder with cheese. click on that. It will take you to the double > quarter pounder with cheese screen. Flick right and you will get to a > select options heading. If you keep flicking right,it will say required, > then the first thing after that will say, double quarter with cheese large > meal. It will also give the number of calories and the price for that meal. > Double tap on that meal. It is supposed to go to another screen that will > allow you to choose your drink. However, it does not. Instead, it just > sits there and does nothing. You can flick right until you get to the, add > to cart button and try that as well. It will not allow you to ad it to the > cart. We have tried this on two different phones with two different > accounts and had the same results. We have emailed them and they want to > see a screen shot. No help there. Let us know what your findings are. You > don't have to by anything, just cancel. We have been using this app for a > long time with no trouble until now. Thanks much for any help. > > > > Kay Malmquist > kay.malmqu...@gmail.com > > > > Before you act, listen. > Before you react, think. > Before you spend, earn. > Before you criticize, wait. > Before you quit, try. > > > > William Arthur Ward - 1921-1994 - Writer > > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. 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