It certainly won't hurt to write to accessibil...@apple.com and describe the issue, you can always tell them you could provide a screen recording if they can't reproduce this or say there is no issue. I would also include what Spotify said about this being a Voiceover issue and not a Spotify issue.
-----Original Message----- From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Shermeen Khan Sent: Friday, November 22, 2019 6:17 AM To: viphone <viphone@googlegroups.com> Subject: Advice on how to proceed with my Spotify issue Hi all, I wrote to the list a few weeks ago saying that I can no longer read descriptions of playlists on Spotify, although I was able to with older versions of the app. I have also posted to apple vis, and put out a few posts in various facebook communities. A small number of people agreed that they were having the same experience, many people ranted on about unrelated issues, and one person even said they were not experiencing this issue with the 13.3 IOS beta. I have raised this issue with Spotify twice, using their online customer support chat feature. The first time, the person said they would escalate it. The second time, I was told that they could not see how they had impacted any accessibility features, and that what I should really do is contact apple accessibility, as it's a voiceover issue, not a spotify one. I do not know what to do next. Do I indeed contact Apple? And, is there anything I can tell spotify about in terms of what they ought to be doing differently with the text of the playlist descriptions? i.e. could it be that the text is too small? no one seems to know what to do when I say "the text is visibly there but voiceover will not read it". Anyway, any advice would be greatly appreciated. I know I may just need to cut my losses, but it's also very frustrating to feel as though I'm getting nowhere. Thanks, all, and happy Friday. Shermeen -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/CAPZC2zobbLXu7%3DF7oBMf7mtPYVq1wHZNsVrnxPBYRuw%2BZkVaXQ%40mail.gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/MWHPR06MB2573E981E49B129D59056751C7490%40MWHPR06MB2573.namprd06.prod.outlook.com.
