Re: ParcelTrack - did anybody else leave negative feedback

[Robin Frost]

Hi,

I've never once gotten a reply from them but the things I'd submitted feedback about usually magically get fixed even if they never reply to me.

I've another package tracking question which I'll give its own thread for the sake of the archives.

Take good care.

Robin

On 2/1/2020 11:29 AM, Sieghard Weitzel wrote:

Hi,

 

Just thought I share the message I received yesterday from Apple. Last week I rated ParcelTrack 2 Stars and left a fairly negative review about the new version being not nearly as accessible as before and the fact that here in Canada you can’t use Parcel Track any more to track packages from Purolator (one of our larger couriers) and that CanPar, another Canadian courier, isn’t even in the list of available companies.

I should mention that I had send the developers an email via the feedback email which is given in the app and that was right after they came out with this new version and probably a week before my review. I had also sent them several emails in the past about adding CanPar, last fall I sent one about Purolator not working any more and also I sent them one with a few suggestions for new features. I never received a response from them to these emails except one time at the very beginning when I first started using the app a few years ago.

Obviously a negative rating is being taken more seriously and from now on I guess that will be how I leave feedback or at least if I send feedback in an email I will mention that I may do so.

OK, here is the reply I received:

 

Dear Sieghard,

Uberblic Labs responded to your review of: ParcelTrack - Package Tracker

Uberblic Labs "Thank you very much for your feedback that we take very serious. We are working to make the new version of ParcelTrack accessible to blind users again. Also we will add the couriers to our list!

Hopefully you will soon enjoy ParcelTrack again with all its features! 🙏"

 

I will and I had left a 2 Star review

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