Hi all!

 

Yesterday, I went to the My Verizon app to get info and found the app to be
totally different and not accessible. This morning, my sighted friend, Hope,
was here and spent a lot of time with me attempting to find a way for me to
access info on the app. The app has been very Voice Over friendly but it's
not now. The info I wanted was on the screen but we couldn't figure out how
I can access it.

 

Being pro active, I called the Verizon Tech coach and spoke with Andre who
was very interested in what I had to say. I'm not going to write a novel but
will say the app needs serious help. I'm only one person of many so if other
Verizon subscribers could call to note the many issues, maybe something will
be done. I am extremely disappointed with the latest app revision. It is not
at all user friendly. I needed sighted help for most items on the app.
Thanks in advance.

 

Anne West

k1stm...@gmail.com <mailto:k1stm...@gmail.com> 

 

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