Hi Malcolm, Have you tried restarting both devices? Also, if they have ever installed other braille displays, try forgetting them from VoiceOver/Braille Settings, as the iPhone often has trouble connecting with one display if it's also connected to others. Resetting the phone may also help.
Best, Anna > On May 5, 2020, at 11:39 AM, Malcolm Parfitt <malc...@parfitt1.org.uk> wrote: > > Hello, > > Firstly I have never used a Braille display with an iPhone but I am trying to > help a friend to do so. > > I’m not sure whether he has tried to pair the display via the usual Bluetooth > route rather than via Voiceover there are no entries for the device on the > iPhone. > > When we try to pair via Voiceover and Braille Apex is shown as expected and > entering the code we are presented with a message that Pairing was > unsuccessful make sure Apex is ready. > > I read the following from Applevis. > > If you run out of time when typing the code, just try again. After three > attempts, you > will not be able to keep trying. To fix this, return to settings, general, > and this time > select Bluetooth. From there, select the Apex, then double tap the "forget > this device" > button. This should let you try three more times to pair, as instructed above. > If the Apex does not appear when you scan for braille displays, check that > your Apex's > name is set properly (described above), make sure that Bluetooth is enabled > on both > devices, make sure that the Apex is in terminal mode, and make sure that you > had not > already tried several unsuccessful pairing attempts (you must forget the > Apex, as > described in the previous list item, if this is the case). Also, you must not > have used the > Apex's connectivity menu to try to pair or activate anything on the iTouch. > If you have > done this, you must remove pairing and deactivate all services from the > Apex's > Bluetooth menu, as described in the Apex manual. > > Unfortunately I don’t have access to the manual or the device so don’t know > how to remove pairing and deactivate all services from the Apex's > Bluetooth menu. > > Any help welcome. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu <mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you > can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > <http://www.mail-archive.com/viphone@googlegroups.com/> > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com > <mailto:viphone+unsubscr...@googlegroups.com>. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/000001d622fb%24cfd4e520%246f7eaf60%24%40parfitt1.org.uk > > <https://groups.google.com/d/msgid/viphone/000001d622fb%24cfd4e520%246f7eaf60%24%40parfitt1.org.uk?utm_medium=email&utm_source=footer>. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/56455FE3-9C32-4FC8-B505-D1CC0FD0CE34%40att.net.
