Like others, I think that was Apple's standard reply. I have gotten that reply each time I emailed them. A few times, I got a more personal response back later if more information was requested or to acknowledge an issue I was having. Like others have said, I've had better success by calling them about specific issues.
Wayne Merritt On 9/30/20, Carolyn <4carol...@windstream.net> wrote: > They just have a standard, auto-reply, kind of like my sister had, when she > worked for Dell. If she wasn't there to reply to an email, she could put her > email on auto-reply. I don't think Apple's says auto-reply, but it is the > standard message. > > However, when I call them, most of the time, I get good response and help, > when possible. > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf > Of Alexandra > Sent: Wednesday, September 30, 2020 9:42 AM > To: viphone@googlegroups.com > Subject: AW: Apple accessibility doesn’t answer questions > > This is Apple's typical standardized answer to everything you send to the > accessibility email address. But sometimes, they really seem to forward > feedback and bugs will be fixed. I guess they will get a whole bunch of > messages from all over the world and can't deal with every email in detail. > Besides, they aren't making decisions by themselves. > > -----Ursprüngliche Nachricht----- > Von: viphone@googlegroups.com [mailto:viphone@googlegroups.com] Im Auftrag > von Simon A Fogarty > Gesendet: Samstag, 26. September 2020 00:53 > An: viphone@googlegroups.com > Betreff: RE: Apple accessibility doesn’t answer questions > > Interesting > > A question becoming feedback, > > I'm not sure how that really works. > Other than a we have no idea and therefore will pass it back to someone else > that has no idea. > > -----Original Message----- > From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Mary > Otten > Sent: Saturday, 26 September 2020 7:30 am > To: VIPhone via <viphone@googlegroups.com> > Subject: Apple accessibility doesn’t answer questions > > I sent a question to Apple accessibility a couple of days ago, inquiring > whether they knew if any of the workouts to be featured in the new Apple > fitness service will be audio described. I got a form letter that said thank > you for your feedback. We have passed it on to the appropriate department. > that tells me they didn’t even read it. I didn’t have feedback. I had a > question, a specific one. So at the very least, the reply should’ve said > something about I don’t know, but we will check into it and get back to you. > But passing it along to the appropriate department? That tells me exactly > nothing except that they’ve actually didn’t read my question. I wonder how > common this is for them. > > > Sent from my iPhone > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. 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