Keith, Just out of curiosity, are you using the same device you were using the last time you accessed your books with BARD Mobile? BARD Mobile is not able to retain your books when you switch to a new device even if you restore a backup to it and the app is present on the new device. Several months between usage is quite a long time so I suspect you could be dealing with some other issue. Are you able to access the bottomline toolbar of the BARD Mobile app and double tap on the Settings button which is the third button from the left? If yes, do so and then double tap on User account settings and then double tap on BARD account and confirm your login information. There is an option on that screen to Send diagnostic log to NLS that you might try. The other option is to write BARD Support at nlsdownl...@loc.gov. They are very good at helping.
Alan Lemly -----Original Message----- From: 'Kramlinger, Keith G., M.D.' via VIPhone [mailto:viphone@googlegroups.com] Sent: Thursday, October 08, 2020 10:19 PM To: viphone@googlegroups.com Subject: is there a problem with BARD Mobile? hi, I have not gone into my BARD Mobile app for several months. I tried tonight, and there was nothing there. The books and other items I had downloaded were gone. If I double tap on anything nothing happens. I suppose it could be down. But I wonder if I may have missed some other problem that�s been affecting the site. have others been having problems? Thanks in advance. Keith -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/28fddd%24emd60s%40ironport10.mayo.edu. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/00d401d69e4e%24a18712f0%24e49538d0%24%40gmail.com.
